Customer Service Representative (Irish Speaking)

Tata Consultancy Services Limited; Letterkenny; Presencial; EUR 26.000 - 38.000; Jornada completa

Descripción de la vacante

Tata Consultancy Services Limited in Letterkenny, Co. Donegal, is seeking a Customer Service Representative to handle Irish-language inquiries across multiple channels for a national auto enrolment project.

The role offers a frontline opportunity to contribute to public service delivery and career growth within a global IT company. You will translate documents, resolve customer issues, and maintain accurate information across systems.

Formación

• Irish speaker required with customer service experience.
• Administration experience and strong communication skills.
• Ability to work in a team or independently.
• Flexible and detail-oriented with good time management.
• Proficient with computers and common software.

Responsabilidades

• Answer queries via Irish channels and provide omni-channel support.
• Translate documents from English to Irish.
• Investigate issues and follow through to resolution.
• Maintain high productivity and meet quality standards.
• Collaborate with teammates and support cross-training over time.
• Handle inquiries from employees, employers, payroll resources, and the public.

Conocimientos

Irish Speaker

Excellent communication skills

Administration experience

Flexibility/adapting to change

Attention to detail

Good organizational skills

Time management

Team player

Excellent computer skills

Descripción del empleo

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

Are you a customer focused professional with a can-do attitude?

Are you ready to build your career with a global IT company in Co. Donegal?

Make your mark as a Customer Service Representative!

Join a global tech leader right here in Donegal. With over 850 employees and a state-of-the-art global delivery centre, we’re proud to offer world-class career opportunities without having to leave the Northwest. Recognised as “Workplace of the Year” by the Letterkenny Chamber, we foster a culture of continuous learning, innovation, and respect. Our people are at the heart of everything we do – collaborating across teams, geographies, and disciplines to drive real change for clients around the world. Be part of something global, grounded in Donegal.

TCS has secured a contract with the Department of Social Protection to design and manage the national auto enrolment savings scheme from end to end. The scheme will help participants to provide for their future and will have far reaching impact on the pensions industry in Ireland. This is a multiyear project, planned to run for 10-15 years with the opportunity to learn, grow and upskill in different areas.

This key role is based at our state-of-the-art Letterkenny campus - you will handle various types of inquiries and requests related to personal data & information maintained and recorded on a variety of business applications & programs.

Hours of coverage are 9am - 6pm, on rotational shifts, Monday to Friday, following Irish holidays.

The Role

The role of the Customer Service Representative is to answer queries from Employees, Employers, Agents, Payroll resources, National Automatic Enrolment Retirement Savings Authority (NAERSA) and/or the general public who have enquiries related to the new Auto Enrolment Saving Scheme. These queries will be supported via the Irish Language.

This team will provide Omni-Channel support to enable customer services across online (e.g. MyAE portal, Employer portal etc.), offline (e.g. inbound post, outbound post, email etc.), and interactive (e.g. telephony, live chat etc.) You will also be responsible for making follow up outbound calls where first call resolution is not possible and managing incoming mail inboxes.

Key Responsibilities:

• Take incoming calls from Employees, Employers, Payroll resources and/or the general public via our Irish Channels. Making outgoing (follow-up calls) is also a function of the role.
• Support in the translation of documents from English to Irish
• Handle requests/problems for customers; investigate the situation, determine appropriate course of action and follow through with the customer on resolution.
• Strive to exemplify the business’s core value of providing world class customer service in every customer interaction.
• Responsible for possessing a high level of knowledge regarding components of multiple products that are serviced by the business.
• Use computerised system for tracking, information gathering, providing information, referrals, and routine troubleshooting.
• Meets or exceeds daily productivity standards in line with set quality standards and meets all service level timelines.
• Motivate and support co-workers to attain team and department goals. Provide support and assistance to other team members, as necessary.
• Use feedback to identify opportunities for continual performance improvement.
• Display flexibility for other issues/tasks as they arise.

Additional responsibility:

You will be part of a large, augmented team and after the probation is passed, we would expect cross training into the other areas of the team, as necessary.

Your Profile

Key skills/knowledge/experience:

• Irish Speaker
• Administration experience.
• Excellent communication skills.
• Flexibility/adapting to change.
• Demonstrate initiative and drive for results.
• Good organizational skills and time management.Attention to detail and accuracy.
• Ability to work in a team and independently.
• Excellent computer skills.

Desirable skills/knowledge/experience:

• Irish Speaking candidate is a must.
• At least 6-12 months customer service experience preferred.
• Previous experience in pension industry is an advantage.

Rewards & Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop and access to extensive training resources and discounts within the larger Tata network.

We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon and partner with our local communities in Ireland.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts 1998-2011 (as amended) and the Equal Status Acts 2000-2012 (as amended).

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at [e-mail] if you would like to opt in.

If you are an applicant who needs any adjustments to the application process or interview, please contact us at [e-mail] with the subject line: “Adjustment Request” or email [e-mail] to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.