Junior Service Co-Ordinator

ASTECH AIR CONDITIONING LIMITED; Little Island; On-site; EUR 25,000 - 40,000; Full time

Job summary

ASTECH AIR CONDITIONING LIMITED is seeking an organised administrator to support service coordination for HVAC maintenance. You will schedule preventive visits, liaise with customers and engineers, and manage job sheets, POs and records with attention to detail.

You'll handle reactive calls, allocate engineers by location and availability, and assist in preparing quotations and service reports in a fast-paced environment.

Qualifications

• Experience in administrative, scheduling or customer service roles.
• Strong organisational and record-keeping abilities.
• Proficient in Outlook, Excel and Word; comfortable with service management systems.

Responsibilities

• Schedule and coordinate planned maintenance visits with customers and engineers.
• Receive, log and prioritise reactive breakdown calls and allocate engineers.
• Raise job sheets and purchase orders per company procedures.
• Maintain service management system records and prepare draft quotations.
• Communicate with customers regarding access, times and updates.
• Support reporting, compliance records and departmental documentation.

Skills

Organisational skills

Multitasking

Customer service

Communication

Attention to detail

Microsoft Office

Tools

Microsoft Office

Job description

ASTECH AIR CONDITIONING, 619 Hbr Pt Bus Pk, Little Island, Co. Cork, T45 AX09

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Application Details

In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit.Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.

Job Description

Key ResponsibilitiesService Coordination & PrioritisationSchedule and coordinate planned preventative maintenance (PPM) visits, liaising with customers and engineers to arrange suitable attendance dates.Receive, log and prioritise reactive breakdown call-outs in accordance with established service priorities and urgency.Monitor open jobs and flag outstanding actions to the Senior Service Coordinator / Assistant General Manager as required.Engineer Scheduling & AllocationAllocate engineers based on location, availability, site familiarity, relevant experience and urgency of the work.Coordinate changes to engineer schedules in consultation with the Senior Service Coordinator / Assistant General Manager where urgent breakdowns or changing customer requirements arise.Service Job ManagementRaise job sheets and purchase orders in accordance with company procedures, and prepare draft quotations using information provided by the Senior Service Coordinator / Assistant General Manager.Maintain accurate service management system records, including job notes, attendance details and completion information.Carry out an initial review of completed service reports to identify whether further action may be required, and log or flag follow-up requirements to the Senior Service Coordinator / Assistant General Manager.Customer & Engineer CommunicationLiaise with customers regarding access arrangements, attendance times, job progress and service updates.Communicate with engineers regarding job details, attendance arrangements and scheduling requirements.Parts & Service SupportOrder parts and track deliveries required for repair works.Reporting & AdministrationSupport the Senior Service Coordinator / Assistant General Manager with service reporting, compliance records and departmental documentation.Key Skills & ExperienceStrong organisational and multitasking ability, with the ability to manage and prioritise multiple service requirements.Excellent telephone manner and customer service skills.High attention to detail and accurate record keeping.Proficient in Microsoft Office (Outlook, Excel and Word) and comfortable using computerised service management systems.Ability to work in a fast-paced environment and manage changing priorities.Previous administrative, scheduling, service coordination or customer service experience is desirable.Experience within HVAC, building services or engineering/service environments is advantageous but not essential.Ability to communicate effectively with customers, engineers and colleagues.Personal AttributesCalm under pressure, particularly when handling urgent breakdowns and changing service requirements.Practical problem-solver with a proactive approach.Positive, reliable and team-oriented.Well organised and able to manage competing priorities.Eager to develop knowledge of air conditioning systems and service processes.

• Sector: administrative and support service activities

Career Level

• Entry Level