Japanese – Support Services IRC300111

GlobalLogic; Athlone; Hybrid; EUR 45,000 - 60,000; Full time

Benefits offered by this job

Health plan

Private healthcare

Gym discount

Pension scheme

Bonuses

Volunteer day

Social events

Job summary

GlobalLogic in Ireland (Athlone) is seeking a multilingual support professional focused on Japanese and English, handling complex cases and coordinating cross-functional teams to ensure service excellence.

The role includes leading peers, backing Lead responsibilities, and managing project and vendor communications, with a hybrid work model and opportunities to develop skills within a supportive culture.

Qualifications

• Must be fluent in English and Japanese with strong written and verbal communication.
• Experience leading teams or mentoring peers in a support environment.
• Skilled at stakeholder management and cross-functional collaboration.
• Familiarity with standard support policies and escalation procedures.

Responsibilities

• Investigate and action support email cases in both Japanese and English, ensuring timely and accurate resolution.
• Manage business queries in strict accordance with established company policies and guidelines.
• Execute case transfers to appropriate specialized teams based on defined Transfer Rules.
• Perform additional tasks as required to support team objectives.
• Escalate technical and procedural issues via approved channel or by informing the Team Lead.
• Conduct peer reviews for team members to maintain high service standards.
• Acting as the primary point of contact for project and vendor managers.
• Communicating daily task prioritizations and project updates to the team.
• Consolidating productivity data for weekly management reports.
• Coordinating PTO requests and clarifying training guidelines with relevant stakeholders.

Skills

English & Japanese proficiency

Team leadership

Stakeholder management

Communication skills

Education

Bachelor’s degree or equivalent

Job description

Description

You will be responsible for delivering high-quality, multilingual support services, primarily in Japanese and English. This role involves managing complex support cases, coordinating with cross-functional teams, and providing essential backup for Lead responsibilities to ensure operational continuity and service excellence.

You will be responsible for delivering high-quality, multilingual support services, primarily in Japanese and English. This role involves managing complex support cases, coordinating with cross-functional teams, and providing essential backup for Lead responsibilities to ensure operational continuity and service excellence.

Requirements

Core Responsibilities

• Investigate and action support email cases in both Japanese and English, ensuring timely and accurate resolution.
• Manage business queries in strict accordance with established company policies and guidelines.
• Execute case transfers to appropriate specialized teams based on defined Transfer Rules.
• Perform additional tasks as required to support team objectives.
• Escalate technical and procedural issues via approved channel or by informing the Team Lead.
• Conduct peer reviews for team members to maintain high service standards.

Additional Responsibilities

Provide comprehensive support for Team Lead functions when required, including:

• Acting as the primary point of contact for project and vendor managers.
• Communicating daily task prioritizations and project updates to the team.
• Consolidating productivity data for weekly management reports.
• Coordinating PTO requests and clarifying training guidelines with relevant stakeholders.

Job responsibilities

• 3+ years of professional experience
• Proficiency in both English and Japanese
• A Bachelor’s degree or equivalent work experience
• Demonstrated team leadership experience
• Experience with stakeholder managementExcellent communication skills

What we offer

Our goal is to build an inclusive positive culture where everyone can feel comfortable being themselves, empowering our people to create their own high standards and therefore more value. We work together to promote fairness while recognising, valuing and embracing differences – providing a transparent support structure and generous training budget to help our people develop skills to progress their career. Our region also supports a hybrid model which can flex across a wide spectrum of working options determined by our business, customer and individual needs.

• You’ll benefit from a comprehensive health and wellness plan, private healthcare (clinical and mental wellbeing), and discounted gym memberships.
• We offer a fantastic benefits package including a competitive pension scheme and recognition schemes through bonus/reward initiatives.
• Colleagues are entitled to an annual volunteering day – so you can take time to support a cause close to your heart.
• We also love to stay social at our trips to the zoo, quiz nights, sports events, theatre trips and much more.

We are an equal opportunities employer. It is our policy to promote an environment free from discrimination, harassment and victimisation.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.