IT Support & Systems Admin – Essential Tech for Impact

COPE Galway; Galway; In loco; EUR 35.000 - 52.000; Tempo pieno

Descrizione del lavoro

COPE Galway is seeking an IT Support & Systems Administrator to ensure secure and efficient IT operations across locations. You will be the primary point of contact for technical support and will manage day-to-day hardware/software maintenance and staff training.

You will work with internal staff and external vendors to balance troubleshooting with project delivery, while adhering to GDPR and security standards. A full driver’s license is required.

Competenze

• Required: Third-level qualification (Diploma/Degree) in Information Technology or related field.
• Desirable: Certifications in Microsoft 365 / Azure Administration, CompTIA Network+/Security+, ITIL, or basic project management.
• Hands-on experience in IT support, system administration, or helpdesk roles (2+ years).
• Experience administering Microsoft 365 environments and Windows devices is desirable.
• Excellent communication and documentation skills.

Mansioni

• Provide first technical support for hardware, software, network, and VoIP across all locations.
• Set up, configure, and deploy equipment, user accounts, and software.
• Maintain IT asset records, licenses, incident logs, and audit trails.
• Liaise with ISPs, VoIP providers, landlines, and hardware suppliers to ensure uptime.
• Perform routine updates, patches, and maintenance across devices and networks.
• Collaborate with the Data Protection Lead to enforce GDPR compliance and IT security.
• Assist in planning IT upgrades, system rollouts, and office setups.
• Create user guides and deliver onboarding/training sessions for staff.

Conoscenze

IT Support

System Admin

Helpdesk

Remote Support

Training Staff

Documentation

Communication

Problem-Solving

Data Protection

GDPR

Formazione

Diploma/Degree in Information Technology

Strumenti

Microsoft 365

Azure

Exchange

Teams

SharePoint

OneDrive

Active Directory

Windows OS

Android Management

VPN & Networking basics

Descrizione del lavoro

COPE Galway is seeking an IT Support & Systems Administrator to ensure secure and efficient IT operations across locations. You will be the primary point of contact for technical support and will manage day-to-day hardware/software maintenance and staff training.

You will work with internal staff and external vendors to balance troubleshooting with project delivery, while adhering to GDPR and security standards. A full driver’s license is required.