IT Operations Lead — IAM, MacOS & Automation

Paddle; Ireland; Remote; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Stock options

Private healthcare

Wellbeing initiatives

Learning fund

Job summary

Paddle is seeking an IT Manager to lead a lean team responsible for identity, devices, and service delivery. You will own Okta IAM, macOS/device management, and push for data-driven automation and AI-enabled IT improvements across the business.

You will balance hands-on delivery with strategy, manage budgets and vendor relationships, and partner with Security to ensure baseline controls. Join a digital-first company with global hubs and flexible work options.

Qualifications

• Proven experience leading a technical IT team and developing people.
• Strong systems administration and infrastructure fundamentals.
• Hands-on IAM platform experience, ideally Okta, with lifecycle automation.
• Experience managing macOS and Apple hardware in enterprise environments.
• Interest in AI and automation to drive IT efficiency.

Responsibilities

• Lead and coach a lean IT engineering team, setting priorities and resolving complex issues.
• Own Okta identity and access management across the business.
• Manage macOS and Apple device management with secure, low-friction approaches.
• Drive data, automation, and AI adoption to improve IT operations.
• Set IT operating rhythms including SLAs and metrics for improvement.
• Oversee IT budget and vendor relationships for a SaaS estate.
• Implement baseline security and resilience aligning with Security.
• Serve as translator between IT and business units.

Skills

Leadership

Identity & Access Management

IAM tooling

macOS management

Automation & AI in IT

Budgeting & vendor management

IT project management

Security fundamentals

Clear stakeholder communication

Incident management

Tools

Okta

macOS device management tooling

Job description

Paddle is seeking an IT Manager to lead a lean team responsible for identity, devices, and service delivery. You will own Okta IAM, macOS/device management, and push for data-driven automation and AI-enabled IT improvements across the business.

You will balance hands-on delivery with strategy, manage budgets and vendor relationships, and partner with Security to ensure baseline controls. Join a digital-first company with global hubs and flexible work options.