IT Lead & Multi-Site Retail Innovator

The Cope Dungloe; Dungloe; On-site; EUR 65,000 - 90,000; Full time

Job summary

The Cope in Ireland is seeking an experienced IT Lead & Retail Manager to oversee IT across multiple sites, including Hubtec IT Sales & Services. You will lead a small IT team to ensure technology, infrastructure and support are secure, reliable and aligned with business needs.

Responsibilities include managing networks, Microsoft 365, cybersecurity, CCTV and supplier/licence liaison, and delivering upgrades that improve efficiency across our retail, operations and back‑office systems.

Qualifications

• IT qualification or equivalent experience.
• Experience in IT support or infrastructure.
• Ability to manage multiple priorities.
• Strong communication with non-technical colleagues.
• Knowledge of networking, cloud, cybersecurity.
• Retail or multi-site experience preferred.
• Hands-on, proactive approach to improvement.

Responsibilities

• Lead IT team, providing day-to-day direction and guidance.
• Manage IT systems, infrastructure, networks, Wi‑Fi and telecommunications.
• Operate Microsoft 365, cloud services, user accounts, licences and access.
• Maintain cybersecurity, CCTV, backups and system security.
• Liaise with IT suppliers, software providers, contracts and licences.
• Support purchase and replacement of IT hardware and software.
• Lead IT projects, system upgrades and new technology implementations.
• Collaborate with senior management to improve efficiency via technology and automation.
• Ensure IT systems are reliable and fit for purpose across all locations.
• Maintain CCTV systems across all locations.

Skills

IT qualification

IT support experience

Management experience

Organised

Customer focus

Networking

Cloud services

Cybersecurity

Telecommunications

Retail experience

Hands-on

Continuous improvement

Tools

Microsoft 365

CCTV systems

Job description

The Cope in Ireland is seeking an experienced IT Lead & Retail Manager to oversee IT across multiple sites, including Hubtec IT Sales & Services. You will lead a small IT team to ensure technology, infrastructure and support are secure, reliable and aligned with business needs.

Responsibilities include managing networks, Microsoft 365, cybersecurity, CCTV and supplier/licence liaison, and delivering upgrades that improve efficiency across our retail, operations and back‑office systems.