Irish-Speaking Customer Support Agent (Relocate to Sofia)

Mercier Consultancy Group; Limerick; On-site; EUR 16,000 - 23,000; Full time

Benefits offered by this job

Relocation package

Health insurance

Training provided

Career growth

Monthly bonus

Job summary

Mercier Consultancy Group seeks an Irish Speaking Customer Service Agent to support an international client base. The role demands high-quality Irish language communication, strong problem-solving, and on-site work in Sofia, Bulgaria.

You will join a dynamic team, receive fully paid relocation and training, and contribute to service excellence. Offering a competitive monthly salary, health insurance, and ongoing professional growth, this position suits candidates seeking a challenging,

Qualifications

• Native or fluent Irish (spoken and written) required.
• Proven experience in Customer Support Services or a similar client-facing role.
• Excellent communication and problem-solving skills with a customer-centric mindset.
• Valid EU passport (for relocation to Bulgaria).
• Willingness to work on-site in Sofia, Bulgaria.
• English proficiency for cross-department collaboration.

Responsibilities

• Deliver professional and empathetic customer support via phone, email, and chat.
• Resolve complex inquiries, ensuring high client satisfaction in Customer Support Services.
• Maintain accurate records of customer interactions in CRM systems.
• Collaborate with international teams to troubleshoot issues and provide effective solutions.
• Contribute to continuous improvement of service protocols to enhance customer experience.
• Stay updated on product knowledge and service policies to assist Irish-speaking clients.
• Meet and exceed performance targets and quality benchmarks for the support department.

Skills

Irish language

Customer service

Communication

Problem solving

Cross-functional teamwork

Tools

CRM software

Job description

Mercier Consultancy Group seeks an Irish Speaking Customer Service Agent to support an international client base. The role demands high-quality Irish language communication, strong problem-solving, and on-site work in Sofia, Bulgaria.

You will join a dynamic team, receive fully paid relocation and training, and contribute to service excellence. Offering a competitive monthly salary, health insurance, and ongoing professional growth, this position suits candidates seeking a challenging,