IQ Site Lead (m/f/d)

EBARA Precision Machinery Europe GmbH; Leixlip; On-site; EUR 70,000 - 110,000; Full time

Job summary

EBARA Precision Machinery Europe GmbH in Ireland seeks an experienced leader to manage field-service teams delivering installation, qualification, and handover of EBARA systems at customer sites.

You will plan schedules, monitor KPIs, ensure safety and documentation, and collaborate with account teams to resolve issues while traveling 10-25%.

Qualifications

• Degree in mechanical or electrical engineering, or equivalent experience.
• 5+ years in system service, project management, field service, assembly or operations in the semiconductor industry.
• Strong leadership, organisational and communication skills.
• Experience in team building and change management.
• Analytical, structured and process-oriented approach.
• Basic knowledge of quality management and EHS.
• Ability to work effectively in a multicultural environment.
• Willing to travel 10-25% of the time.

Responsibilities

• Lead and supervise installation and qualification technicians and engineers working on EBARA products at the customer site.
• Coordinate installation, qualification and warranty-repair activities through to the handover of fully functional systems in line with OEM specifications.
• Plan team schedules, manage time-off requests and address staffing gaps.
• Monitor project progress, milestones and team KPIs; recommend corrective actions when deadlines or targets are at risk.
• Ensure documentation is accurate, complete and submitted on time.
• Respond to customer issues and escalations, working with the Account Team and relevant internal teams to resolve them.
• Oversee team safety, ensure EHS requirements are followed and keep safety training up to date.
• Monitor staffing forecasts and support discussions with the customer about contracted headcount.
• Contribute to field-service processes and oversee their implementation.
• Act as a product-level expert for tool-down escalations.
• Manage site-level field service budgets, expenses and P&L performance.
• Support the training and development of direct reports.

Skills

Leadership

Project management

Field service

Team building

Change management

Education

Mechanical or Electrical Eng. degree

Job description

Working at EBARA Precision Machinery Europe (EPME) means you are connected to the top 20 micro-chip manufacturers. The semiconductor manufacturing market continues to grow. Our customers are using high-precision manufacturing technologies to provide IoT, cloud servers, silicon technology, 5G, sensors for autonomous vehicles, flat panel displays, smartphones and tablets. As a part of the EBARA Group with over 19,000 employees worldwide, we drive this technology development. We are a team with more than 200 employees in 8 countries. Shape the future with us!

Join us in a perspective-rich workplace in a growing industry. We are looking for ambitious and passionate candidates who want to push boundaries to drive our customers' success. Join us in a company with a successful culture and team spirit.

YOUR RESPONSIBILITIES

• Lead and supervise installation and qualification technicians and engineers working on EBARA products at the customer site.
• Coordinate installation, qualification and warranty-repair activities through to the handover of fully functional systems in line with OEM specifications.
• Plan team schedules, manage time-off requests and address staffing gaps.
• Monitor project progress, milestones and team KPIs; recommend corrective actions when deadlines or targets are at risk.
• Ensure documentation is accurate, complete and submitted on time.
• Respond to customer issues and escalations, working with the Account Team and relevant internal teams to resolve them.
• Oversee team safety, ensure EHS requirements are followed and keep safety training up to date.
• Monitor staffing forecasts and support discussions with the customer about contracted headcount.
• Contribute to field-service processes and oversee their implementation.
• Act as a product-level expert for tool-down escalations.
• Manage site-level field service budgets, expenses and P&L performance.
• Support the training and development of direct reports.

YOUR PROFILE

• Degree in mechanical or electrical engineering, or equivalent experience.
• At least 5 years' experience in system service, project management, field service, assembly or operations in the semiconductor industry.
• Strong leadership, organisational and communication skills.
• Experience in team building and change management.
• Analytical, structured and process-oriented approach.
• Basic knowledge of quality management and EHS.
• Ability to work effectively in a multicultural environment.
• Resilient and energetic.
• Willing to travel 10-25% of the time.

WHAT WE OFFER

As an employer, we offer you a future-proof job in a fast-growing industry. An international environment of colleagues and the high product quality and innovative strength set accents in the market. Our corporate culture is shaped by our Japanese roots. Long-standing affiliation with the company, close ties with our customers and a focus on teamwork and respect are the cornerstones of our corporate values.

If you have any questions, please do not hesitate to contact Ms. Spinelli at [phone].