Investment Data Operations Analyst

Fidelity; Dublin; On-site; EUR 45,000 - 65,000; Full time

Job summary

Fidelity in Dublin is seeking an Investment Data Operations Analyst to join a fast‑paced team. You will perform data analysis, resolve data issues, and respond to helpdesk requests to ensure timely and accurate processing of daily operations.

The role requires a solid background in SQL, experience with investment data, and strong communication with clients and partners. A 6‑month fixed term contract with working hours on weekdays is offered.

Qualifications

• Bachelor's degree in Business/Finance, Investment Banking or related field.
• 2–3 years in Mutual Fund Operations or an Operations role within financial services.
• Experience with investment vehicle data including securities, mutual funds and indices.
• Proven ability to manage a dynamic workload in a complex environment.
• Working experience in SQL is a must; R/Python are a plus.

Responsibilities

• Perform data analysis to support daily operations and resolve data issues.
• Respond to helpdesk queries with timely, accurate information.
• Identify data patterns and root causes to improve data quality.
• Coordinate with data vendors and partners across Fidelity.
• Assist in documenting procedures and testing process enhancements.

Skills

SQL

Analytical thinking

Attention to detail

Communication skills

Teamwork

Education

Bachelor's degree in Business/Finance, Investment Banking or related field

Tools

RStudio

Python

MS Office

Job description

Job Description

Investment Data Operations Analyst

Location: Dublin

Duration: Full Time Fixed Term Contract 6 months

Working Hours: Weekdays 08:30AM to 05:00 PM. Includes both IRL and US holidays but time in lieu is allocated. Saturday ( 2 hours on average, twice a month in the mornings)

We place a high degree of value in building a work environment that attracts the best talent and reflects our commitment to be an employer of choice. Our workspace encourages fresh ideas, creative thinking and rewards visionary, passionate individuals. We pride ourselves on a culture that allows you to share, collaborate and be yourself in a highly dynamic and inclusive workplace.

Fidelity established its Ireland presence in 1996, and we currently employ over 1000 staff across IT and Operations & Corporate Shared Services with offices in Dublin (Citywest) and Galway (Parkmore East). You will work within an exciting, fast-paced and growing culture. We're a privately owned company, committed to innovation and providing the best customer experience in financial services.

The Expertise We are Looking For

Highly motivated and responsive teammates who can multi-task and have a knack for analytics. Our work is highly collaborative and involves close coordination and excellent communication with our clients, data vendors and key business and technology partners across Fidelity.

• Your bachelor's degree or higher in Business/Finance, Investment Banking or related field.
• Your experience (2-3 years) in Mutual Fund Operations or an Operations role within the financial services industry is needed for the team to be successful.
• Your experience with various types of investment vehicle data including securities, mutual funds, managed accounts, blends, indices, composites, across various subject areas including characteristics and reference data.
• Ability to work effectively independently as well as in teams, and to prioritize and manage a dynamic workload in a complex business environment
• Ability to use industry research tools to procure company specific data, able to interpret and act on results
• Attention to detail plus the ability to recognize data patterns to resolve data anomalies
• Your working experience (intermediate level) in SQL is a must, and experience with tools such as RStudio & Python is a plus.
• A deep knowledge of MS Office tools and the ability to practically apply that knowledge.

The Purpose of Your Role

The Investment Data Operations Analyst will perform critical functions to support daily operations, including detailed data analysis, identifying and resolving data issues and answering helpdesk queries. Quality, accuracy, and timeliness are essential to the success of our function.

The Skills You Bring

You are comfortable with autonomy and functioning without close supervision.

• You can combine analytical thinking and personal confidence to make recommendations on an appropriate course of action.
• You have superb communication skills (both written and verbal) and strong interpersonal and relationship management skills.
• You are able to think out of the box and strive for continuous improvement.
• You can effectively respond to a dynamically changing work environment and to positively influence business outcomes.
• Strong project management, analytical, and problem-solving skills.
• You are detail-oriented with strong organizational skills and can balance priorities on simultaneous initiatives.
• Accuracy and attention to detail are critical in this role.
• Ability to work effectively with various vendor/business partners across the organization.
• Ability to utilize industry research tools to procure company-specific data and an ability to interpret and act on results.
• Ability to perform data analysis/research via SQL and (R & Python are a plus) and your knowledge with the application of MS Office tools.

The Value You Deliver

Timely processing of daily operational tasks and helpdesk requests from users.

• You identify data issues, perform root cause analysis, and resolve them to improve data quality on time.
• When needed, work with business partners and systems partners to resolve.
• Assist in documentation and transition of new areas of work, while maintaining and updating procedural documents.
• Propose process enhancements for the efficient, accurate and timely completion of all activities that include operation tasks, helpdesk support, and ad-hoc requests, from straightforward to complex.
• You're an effective teammate, with the ability to support and coach colleagues, identifying and addressing training gaps.
• Actively monitor the helpdesk queue and raise issues to the manager as appropriate for resolution.
• Participate in data management projects/initiatives that aim to improve the quality of the data.
• Assist in defining and executing test plans and support user acceptance testing for process enhancements.

How Your Work Impacts the Organization

We help 23 million people invest their life savings, 20,000 businesses manage their employee