Internal Key Account Manager

Medguard Professional Healthcare Supplies; Ashbourne; Sur place; EUR 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

22 Days Annual Leave

Health & Wellness Subsidy

Group Pension Plan

Death in Service Benefit

Employee Assistance Programme

Holiday Voucher

HSF Health Plan

Team Member Discount

Sports & Social

Learning & Development Opportunities

Résumé du poste

Medguard Professional Healthcare Supplies in Ashbourne, Co. Meath, is seeking an Internal Key Account Manager to build and maintain trusted client relationships, understand customer needs, and deliver tailored solutions that enhance the customer experience.

This role combines proactive sales, account management, and teamwork across the business. You will be the main contact for key accounts, drive growth, manage CRM data (NetSuite), and support the company's reputation for outstanding service.

Qualifications

• 2+ years in key account management or commercial sales.
• Proven track record of building client relationships.
• Experience with NetSuite CRM and MS Office.
• Strong organisational and negotiation skills.
• Ability to handle confidential information discreetly.

Responsabilités

• Build and maintain trust-based relationships with a portfolio of major clients.
• Understand customer needs and deliver tailored solutions.
• Act as main communication link between key customers and internal teams.
• Generate new sales and expand existing relationships.
• Use NetSuite CRM for data entry and record-keeping.
• Meet monthly sales and revenue targets with the Sales Director.

Connaissances

Key account management

Client relationships

Negotiation

Independent work

Organisation

Formation

Business degree (advantageous)

Outils

NetSuite CRM

Microsoft Office

Description du poste

Working Hours: Monday - Friday 8 hours between 9:00 am-5:30 pm.

About Medguard

At Medguard, every role matters. Whether you're in logistics, customer service, education, or operations, your work helps deliver the exceptional service that exceeds our customer's expectations. We are a proudly Irish-founded company based in Ashbourne, Co. Meath - and one of Ireland's leading suppliers of medical devices and consumables. Our success is built on strong relationships, mutual respect, and a shared commitment to enhancing patient care.

Join a team where your contribution counts, your growth is supported, and your work makes a difference.

About the Role

As an Internal Key Account Manager, you will play a pivotal role in building and maintaining strong, trust-based relationships with our clients. You will be responsible for understanding each customer’s unique needs, delivering tailored solutions, and ensuring an exceptional customer experience at every touchpoint. Your expertise in sales and account management will help drive business growth, expand existing relationships, and support Medguard’s reputation for outstanding service.

This role combines hands-on sales activity with proactive problem-solving, process improvement, and close collaboration with team members across the business. You will act as the primary point of contact for your accounts and continuously seek opportunities to add value for both the customer and Medguard.

Principal Duties and Responsibilities

Account Management & Customer Relationships

• Build and maintain trust-based relationships with a portfolio of major clients to ensure loyalty and satisfaction.
• Acquire a deep understanding of key customer needs, requirements, and objectives.
• Serve as the main communication link between key customers and internal teams.
• Resolve customer issues and complaints promptly to maintain trust and satisfaction.
• Identify and propose solutions that align with customer objectives and drive mutual value.

Sales Operations & Business Development

• Play an integral role in generating new sales and expanding existing relationships.
• Conduct outbound calls to potential customers, establish needs, and present tailored solutions.
• Make a minimum of 20 telephone calls daily and engage with at least 10 new leads/prospects weekly.
• Follow up on sales enquiries and leads within 24 hours, ensuring timely and accurate information is provided.
• Work toward monthly sales and revenue targets as set by the Sales Director.
• Enter all relevant sales data into Medguard’s CRM (NetSuite), ensuring records are accurate and up to date.
• Collaborate with internal teams to deliver seamless service and support to key accounts.
• Gather and share market and customer intelligence with the Commercial Enablement Manager and purchasing team.
• Represent Medguard at trade exhibitions, events, and demonstrations as required.
• Support the preparation of detailed proposal documents, often as part of formal bidding processes.

Administration & Reporting

• Respond to incoming email, and phone enquiries within 24 hours.
• Negotiate terms of agreements and close sales in line with company standards.
• Maintain quality service by upholding organisational standards and confidentiality.
• Identify product improvements or new opportunities by staying current on industry trends and competitor activity.
• Review personal sales performance and strive to meet or exceed targets.
• Participate in annual stock takes and attend team meetings, sharing best practices with colleagues.

Professional Development

• Maintain professional and technical knowledge by attending workshops, reviewing publications, and building networks.
• Participate in learning and development opportunities to enhance skills and support career growth.

Required Experience and Qualifications

• Minimum 2+ years' experience in key account management, sales, or a related commercial role.
• Proven track record of building and maintaining strong client relationships.
• Experience working with CRM systems (NetSuite) and proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Strong organisational, communication, and negotiation skills.
• Ability to work independently, manage multiple priorities, and handle confidential information with discretion.
• A degree in business or a related field is advantageous but not essential.
• 22 Days Annual Leave - Because work-life balance matters.
• €250 Health & Wellness Subsidy - Invest in your well-being, on us.
• Group Pension Plan - 2% company match with New Ireland Assurance.
• Death in Service Benefit - Peace of mind with 2x basic salary coverage.
• Employee Assistance Programme - Confidential support when you need it.
• €250 Holiday Bonus Voucher - A little extra for your next getaway.
• Access to HSF Health Plan - Affordable healthcare for you and your family.
• Team Member Discount - 10% over cost for any of our products
• Sports & Social - Because we like to have fun too!
• Learning & Development Opportunities - Grow your skills with access to training, upskilling, and career development support.