Inside Sales Support

Rhenus SE & Co. KG; Dublin; On-site; EUR 40,000 - 60,000; Full time

Job summary

A leading logistics company in Dublin is seeking a Sales Support Specialist to generate leads and assist the sales team. The successful candidate will be responsible for making initial phone contacts with customers, building relationships, and ensuring smooth transitions of accounts. Strong communication skills and a proactive sales approach are essential. This role provides the opportunity to develop customer relationships and contribute to the team's goals in a dynamic environment.

Qualifications

• Excellent communication skills and phone manner.
• Ability to build and maintain strong relationships with customers.
• Experience in sales or customer service is preferred.

Responsibilities

• Make initial phone contact with customers and build relationships.
• Work with Business Development Manager to secure new business.
• Follow up on all offers related to customers.
• Follow up on all offers related to customers of the Business Development Manager
• Identify opportunities for account development via a structured sales approach
• Gain new leads and follow up
• Ensure smooth transition of accounts from sales ownership to account management
• Record activity in the CRM System and report all sales activity (Meetings, Reports, Opportunities, Leads)
• Participate in sales trainings provided by Rhenus Air & Ocean
• Maintain clean desk policy and report unsafe situations
• Collaborate on quality, safety, occupational health and environment matters

Job description

Overview

Responsible for generating leads and setting new business and retention appointments for Outdoor Sales, assisting in acquiring, developing, and growing customer relationships and profitable revenue over the phone to allow the team to meet or exceed revenue and profit goals.

Responsibilities

• Make initial phone contact with customers to discuss their needs, introduces our services, quotes opportunities, builds and maintains ongoing relationships and increases business with customer over time
• Work closely with Business Development Manager and Sales Manager secure new business
• Constant follow up of all offers related to customers of Business Development Manager
• Building long term relationships with existing accounts to analyse, retain and grow the existing business; Provide a high level of internal customer care
• Identify & exhaust all opportunities for account development via a structured sales approach
• Gain new leads and follow up
• Ensure smooth transition of accounts from sales ownership to account management
• Work with Business Development Manager to identify and qualify potential business opportunities
• Set new business appointments for the Business Development Manager within the specified territories and record activity in CRM System
• Ensure all sales activity (Meetings, Contact Reports, Opportunities and Leads) are reported within the CRM System
• Taking part in all sales trainings provided and scheduled by Rhenus Air & Ocean
• Ensuring the clean desk policy applicable within Rhenus Air & Ocean
• Reporting dangerous situations for fellow people and organization
• Effective cooperation in information and education regarding quality, safety, occupational health and safety matters and the environment