Inside Sales Account Representative Analyst

Accenture; Dublin; Hybrid; EUR 35,000 - 55,000; Full time

Job summary

Accenture in Dublin is seeking an Inside Sales Representative to drive renewals and upsell through outbound calls. You will guide customers through the renewal cycle, maintain high service levels, and leverage CRM tools to forecast renewals and monitor key metrics.

The role requires 1 year of sales experience, strong English and Portuguese communication, and a high-energy, customer-first approach within a SaaS-focused environment.

Qualifications

• 1 year of sales experience (inside/outbound) required.
• Excellent communication and interpersonal skills.
• English & Portuguese at C1 level (written and spoken).
• High-energy, goal-oriented, team player.
• Customer-first mindset with ability to build rapport quickly.
• Familiarity with SaaS or cloud-based services preferred.
• Experience with CRM systems such as Salesforce is a plus.

Responsibilities

• Make outbound calls to existing customers and guide them through renewals.
• Understand customer needs and recommend solutions to drive renewals and upsell.
• Minimize churn with proactive engagement and issue resolution.
• Use CRM/analytics to manage renewal forecasts and track metrics.

Skills

Sales experience

English

Portuguese

CRM knowledge

Communication

Team player

Tools

Salesforce

Job description

Location: Dublin

Shift times: 12pm - 9pm

About the Role

We’re looking for a driven and energetic Inside Sales Representative to join our high-performing sales team. In this role, you’ll be responsible for making outbound calls to existing customers, guiding customers through the renewals cycle, and delivering an excellent customer experience. If you’re passionate about AI and SaaS sales, thrive in a fast-paced team environment, and love celebrating wins with colleagues, we want to hear from you.

Responsibilities

• Make outbound calls toexisting customers and guiding them through the renewal process.

• Understand customer needs and recommend the right solutions to driverenewals and up sales.

• Minimize customer churn by ensuring timely and successful renewals through proactive engagement and issue resolution

• Leverage CRM and analytics tools to manage renewal forecasts and track key metrics like renewal rate and expansion revenue.

• Gather and share customer feedback to help improve product adoption and reduce renewal friction.

• Maintain up-to-date knowledge of product offerings, pricing, and competitors to handle objections effectively.

• Maintain a high level of professionalism and customer service on every call.

• Consistently meet and exceed sales targets and KPIs.

• Collaborate with teammates and contribute to the positive, high-energy sales culture.

• Accurately document customer interactions and pipeline activity ina CRM tool.

Qualifications

• 1 yearsales experience required (inside sales, telesales, or outbound sales experience preferred).

• Excellent communication, active listening, and interpersonal skills.

• English & Portuguese C1 level (written and spoken)

• High-energy, goal-oriented, and a strong team player.

• Customer-first mindset with a proven ability to build rapport quickly.

• Familiarity with SaaS products, digital solutions, or cloud-based services preferred

• Experience using Salesforce or other CRM systems is a plus (but not required).

• Sales Methodology (BANT).