Information Technology Operations Manager

Set2recruit LTD; Dublin; Hybrid; EUR 81,000 - 99,000; Full time

Benefits offered by this job

Annual bonus

Training and progression

Job summary

Set2recruit LTD partners with an established Irish MSP to hire an Operations Manager in Dublin. This leadership role oversees day-to-day operations, leads a small team of engineers and analysts, and hands-on delivery to ensure top-tier client service as the business grows.

The successful candidate will build scalable processes, drive performance metrics, and report to the senior leadership team. 10+ years in IT operations, strong people management, and a track record of continuous improvement

Qualifications

• 10+ years experience in IT operations or service delivery management within a small MSP/IT services business.
• Hands-on, broad operations across a small team rather than large-scale management.
• Able to thrive in a fast-paced environment with shifting priorities.
• Strong communication and client relationship management skills.
• High attention to detail and commitment to quality.
• Proven ability to lead, motivate and develop teams.
• Proactive problem-solving and continuous improvement mindset.
• Full right to work in Ireland (essential).

Responsibilities

• Lead day-to-day operations and ensure high-quality service delivery.
• Manage, coach and develop a team of engineers and analysts.
• Build strong, long-term client relationships.
• Implement and improve standardized operational procedures and processes.
• Contribute to strategic planning as part of the leadership team.
• Track performance metrics and KPIs, driving improvements.
• Ensure operations align with company objectives as the business grows.

Skills

IT operations management

Team leadership

Client relationship management

Process improvement

Strategic planning

Hands-on operations

Job description

Location: Dublin, Ireland (hybrid 2-3 days a week in the office)

Salary: Up to €90,000 + annual company bonus

Eligibility: Candidates must have full legal right to work in Ireland, my client cannot provide sponsorship.

The Opportunity

We're working with an established Irish IT managed services provider, a small, close-knit business of around 20 people, that is looking for an Operations Manager to lead the next phase of its growth. This is a leadership-level role with real influence, reporting directly to the senior leadership team. This is a very fast-paced, hands-on role. In a business of this size there’s no layer of middle management, so you’ll own day-to-day operations end to end, lead a small team of engineers and analysts, and roll your sleeves up when needed. You’ll also build the standardised, scalable processes that will help the business deliver outstanding client service as it grows.

About the Company

Our client is a well-established managed services provider delivering IT support, cyber security, IT outsourcing and business continuity services to organisations across Ireland. They have built a strong reputation for responsive, high-quality service and enjoy long-standing relationships with their clients. Being a smaller business, everyone has a real impact and decisions are made quickly, so you’ll see the results of your work straight away.

They have a people-first, collaborative culture that values teamwork, ownership, clear communication and a positive attitude, and they’re committed to developing their people through training, mentoring and clear progression.

Key Responsibilities

• Lead day-to-day operations, ensuring consistent, high-quality service delivery
• Manage, coach and develop a team of engineers and analysts
• Build strong, long-term relationships with clients
• Implement and improve standardised operational procedures and processes
• Contribute to strategic planning as part of the leadership team
• Track performance metrics and KPIs, and drive operational improvements
• Ensure operations are aligned with company objectives as the business grows

About You

• 10 years + experience in an IT operations or service delivery management role (essential) within a small MSP or IT services business (ideally 10–50 staff)
• Comfortable being hands-on, covering a broad mix of operations rather than managing at a large scale
• Thrives in a very fast-paced environment and can juggle competing priorities
• Strong communication and client relationship management skills
• High attention to detail, with a commitment to consistency and quality
• Proven ability to lead, motivate and develop teams
• A proactive, problem-solving approach and a passion for continuous improvement
• Full right to work in Ireland (essential)

What’s on Offer

• Salary up to €90,000 DOE
• Annual company bonus
• Training, mentoring and clear progression opportunities
• A leadership role with real influence over how the Operations function grows