Information Technology Compliance Manager

Tundra Technical Solutions; Dublin; On-site; EUR 90,000 - 120,000; Full time

Job summary

Tundra Technical Solutions in Ireland seeks an IT Support Manager reporting to the Chief Executive Officer to oversee management, planning and control of the IT systems. You will coordinate network maintenance, ensure hardware and software security, and manage third‑party vendors.

Responsibilities include developing IT policies and procedures, overseeing IT controls, business continuity and disaster recovery, and driving Digital Operational Resilience (DORA).

Responsibilities

• Manage all aspects of IT, including banking system, branch connectivity, remote access, phone system, CCTV, and alarm/CCTV/physical access systems.
• Supervise and project manage IT maintenance and IT development & improvements, including change management and all IT projects.
• Manage and co-ordinate all 3rd party supplier relationships and monitor performance against agreed service levels.
• Review and update IT policies and procedures and oversight of IT controls.
• Management of the Business Continuity and Disaster Recovery plans, including testing of same.
• Ownership and development of Digital Operational Resilience (DORA) and demonstrate a scenario testing ability in supporting services provided within a financial services business.
• Ensure security of systems, data, network access and backup systems.
• IT incident management oversight and response management.
• Identify problem areas and implement solutions, provide support to the Senior Management Team (SMT) on all issues relating to IT.
• Identify risks on our Network / Systems and work with the Risk Management Officer (RMO) to manage same.
• Manage, devise and implement plans for IT and cyber security training for employees and volunteers.
• Liaise with the Risk Management Officer & Senior Management team in the development and/or implementation of new technology or services.
• Attend and contribute to meetings as may be directed by the CEO, CFO and/or the Board of Directors.
• Engage with the Central Bank of Ireland on PRISM and other regulatory requirements.
• To be the point of contact for staff when IT issues occur.
• Work with the Senior Management Team and the Board to set the sustainability strategy and design sustainability programme/initiatives to deliver the required results.
• Develop a best in class IT infrastructure with a focus on constant improvement and satisfying the requirements of working in a highly regulated environment.
• Contribute to the forecasting and budgeting processes in conjunction with the Finance department to ensure that IT requirements, including projects, are appropriately costed and budgeted.

Job description

Reporting to the Chief Executive Officer, the IT Support Manager will have specific responsibility for the area of Management, Planning & Control of the Information Technology systems. The IT Support Manager will be required to co-ordinate the maintenance of the IT network, ensuring all hardware and software are maintained and secured to a high commercial standard. This role will have responsibility for managing third party vendors and implementing, communicating, and maintaining IT policies and procedures to the highest standard.

Key Responsibilities

• Manage all aspects of IT, including banking system, branch connectivity, remote access, phone system, CCTV, and alarm/CCTV/physical access systems.
• Supervise and project manage IT maintenance and IT development & improvements, including change management and all IT projects.
• Manage and co-ordinate all 3rd party supplier relationships and monitor performance against agreed service levels.
• Review and update IT policies and procedures and oversight of IT controls.
• Management of the Business Continuity and Disaster Recovery plans, including testing of same.
• Ownership and development of Digital Operational Resilience (DORA) and demonstrate a scenario testing ability in supporting services provided within a financial services business.
• Ensure security of systems, data, network access and backup systems.
• IT incident management oversight and response management.
• Identify problem areas and implement solutions, provide support to the Senior Management Team (SMT) on all issues relating to IT.
• Identify risks on our Network / Systems and work with the Risk Management Officer (RMO) to manage same.
• Manage, devise and implement plans for IT and cyber security training for employees and volunteers.
• Liaise with the Risk Management Officer & Senior Management team in the development and/or implementation of new technology or services.
• Attend and contribute to meetings as may be directed by the CEO, CFO and/or the Board of Directors.
• Engage with the Central Bank of Ireland on PRISM and other regulatory requirements.
• To be the point of contact for staff when IT issues occur.
• Work with the Senior Management Team and the Board to set the sustainability strategy and design sustainability programme/initiatives to deliver the required results.
• Develop a best in class IT infrastructure with a focus on constant improvement and satisfying the requirements of working in a highly regulated environment.
• Contribute to the forecasting and budgeting processes in conjunction with the Finance department to ensure that IT requirements, including projects, are appropriately costed and budgeted.

Main performance measures

• Quality of maintenance of cyber security preventative measures
• Clear adoption and implementation of DORA in a banking/financial institution setting
• Practical DORA knowledge and the ability to lead readiness activity with limited internal support.
• Quality of management of 3rd party provider relationships
• Quality of MI provided
• Standards of ICT governance and risk management
• Standards of ICT support provided to management, staff and volunteers
• Contribution to team performance through co-operation with colleagues at all levels
• Resolution of problems
• Contribution to the overall development of ICT within the credit union