Information Developer III
Hewlett Packard Enterprise
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Benefits offered by this job
Job summary
Hewlett Packard Enterprise in Galway, Ireland is seeking an Information Developer III to join our documentation team. You will create installation, deployment and procedural content for private cloud and infrastructure solutions, translating complex concepts into clear, user-friendly material.
You'll collaborate with engineers and subject matter experts, apply AI-assisted tooling, and contribute to modern content strategies while maintaining high quality standards in a hybrid work model.
Qualifications
- Experience as a Technical Writer, Information Developer or related documentation professional.
- Strong experience creating procedural, installation and deployment documentation.
- Experience producing content for technical audiences.
- Ability to quickly understand technical products, services and infrastructure solutions.
- Excellent written communication skills with exceptional attention to detail.
- Experience working with technical stakeholders and subject matter experts.
- Ability to manage multiple priorities and deadlines effectively.
- Comfortable working within a collaborative team environment.
Responsibilities
- Create and maintain installation, deployment and procedural documentation for HPE Services teams.
- Produce clear, accurate and user-focused technical content.
- Develop deployment guides supporting private cloud and infrastructure solutions within customer data centres.
- Collaborate with engineers, architects, services teams and technical stakeholders to gather and validate information.
- Translate complex technical concepts into easy-to-understand documentation.
- Use AI-enabled tools and technologies to improve documentation quality, efficiency and consistency.
- Support continuous improvement initiatives across documentation standards, processes and workflows.
- Manage multiple documentation projects while maintaining high quality standards.
- Contribute to the development of modern content creation practices and documentation strategies.
Skills
Tools
Job description
This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Location: Galway, Ireland
Working Pattern: Hybrid (2 days per week in the Galway office)
Employment Type: Full-Time, Permanent
At HPE, we're transforming how technical information is created, delivered and consumed. We're looking for an Information Developer III to join our established team of technical writers in Galway and help create the documentation that enables successful deployment of cutting-edge private cloud and infrastructure solutions.
This is an exciting opportunity for an early to mid-career Technical Writer who enjoys translating complex technical concepts into clear, structured and user-friendly content. You'll work closely with technical teams across the business while gaining exposure to AI-enabled documentation practices, private cloud technologies and enterprise infrastructure solutions.
- Create and maintain installation, deployment and procedural documentation for HPE Services teams.
- Produce clear, accurate and user-focused technical content.
- Develop deployment guides supporting private cloud and infrastructure solutions within customer data centres.
- Collaborate with engineers, architects, services teams and technical stakeholders to gather and validate information.
- Translate complex technical concepts into easy-to-understand documentation.
- Use AI-enabled tools and technologies to improve documentation quality, efficiency and consistency.
- Support continuous improvement initiatives across documentation standards, processes and workflows.
- Manage multiple documentation projects while maintaining high quality standards.
- Contribute to the development of modern content creation practices and documentation strategies.
- Experience as a Technical Writer, Information Developer or related documentation professional.
- Strong experience creating procedural, installation and deployment documentation.
- Experience producing content for technical audiences.
- Ability to quickly understand technical products, services and infrastructure solutions.
- Excellent written communication skills with exceptional attention to detail.
- Experience working with technical stakeholders and subject matter experts.
- Ability to manage multiple priorities and deadlines effectively.
- Comfortable working within a collaborative team environment.
Experience with some or all of the following would be beneficial:
- Tridion Docs.
- Oxygen XML.
- Markdown.
- Structured authoring and content management tools.
- XML, HTML or related technologies.
- Private cloud or infrastructure technologies.
- VMware or virtualisation platforms.
- AI-assisted documentation and content creation tools.
You’ll thrive in this role if you:
- Enjoy learning new technologies and technical concepts.
- Take pride in creating high-quality, accurate documentation.
- Have a passion for improving user and customer experiences.
- Enjoy solving problems and improving processes.
- Are curious about how AI can enhance technical content creation.
- Work well with global teams and cross-functional stakeholders.
- Reporting to Mary Gwynne.
- Part of an established team of seven technical writers.
- Hybrid working model with approximately two days per week in the Galway office.
- Collaborative, supportive and knowledge-sharing environment.
- Opportunity to work with colleagues supporting critical HPE services and private cloud deployments.
- Join an experienced and supportive documentation team.
- Work with leading private cloud and enterprise infrastructure technologies.
- Gain exposure to AI-enabled documentation tools and emerging content technologies.
- Access excellent learning and development opportunities.
- Contribute to innovative process improvement initiatives.
- Build expertise in technical communication within a global technology leader.
- Help support mission-critical customer deployments and enterprise solutions.
If you're passionate about technical communication, technology and creating exceptional documentation experiences, we'd love to hear from you.
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
Engineering Services
Specialist
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
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