Information Developer III

Hewlett Packard Enterprise Development LP; Galway; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Health & Wellbeing benefits

Personal & Professional Development

Unconditional Inclusion

Job summary

Hewlett Packard Enterprise in Galway, Ireland, is seeking an Information Developer III to join our hybrid team. You will create and maintain installation, deployment and procedural documentation for our private cloud and infrastructure solutions, translating complex concepts into clear content.

Reporting to Mary Gwynne, you will collaborate with engineers and services teams, use AI-enabled tools to improve quality, and manage multiple documentation projects while upholding high standards.

Qualifications

• Experience as Technical Writer or Information Developer.
• Strong ability to produce procedural, installation and deployment documentation.
• Experience writing for technically oriented audiences.
• Ability to quickly understand technical products, services and infrastructure solutions.
• Excellent written communication with attention to detail.
• Experience collaborating with engineers, architects and SMEs.
• Ability to manage multiple priorities and deadlines.
• Comfortable working in a collaborative team.

Responsibilities

• Create and maintain installation, deployment and procedural documentation for HPE Services teams.
• Produce clear, accurate and user-focused technical content.
• Develop deployment guides for private cloud and infrastructure solutions.
• Collaborate with engineers, architects, services teams and SMEs to gather and validate information.
• Translate complex technical concepts into easy-to-understand documentation.
• Use AI-enabled tools to improve documentation quality and efficiency.
• Support continuous improvement of documentation standards and workflows.
• Manage multiple documentation projects while maintaining high quality.

Skills

Technical writing

Collaboration

Understanding technical products

Communication

Tools

Tridion Docs

Oxygen XML

Markdown

Structured authoring tools

XML/HTML

VMware

AI-assisted documentation tools

Job description

Information Developer III

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description: Information Developer III

Location: Galway, Ireland

Working Pattern: Hybrid (2 days per week in the Galway office)

Employment Type: Full-Time, Permanent

Shape the Future of Technical Documentation At HPE, we’re transforming how technical information is created, delivered and consumed. We’re looking for an Information Developer III to join our established team of technical writers in Galway and help create the documentation that enables successful deployment of cutting-edge private cloud and infrastructure solutions. This is an exciting opportunity for an early to mid-career Technical Writer who enjoys translating complex technical concepts into clear, structured and user-friendly content. You’ll work closely with technical teams across the business while gaining exposure to AI-enabled documentation practices, private cloud technologies and enterprise infrastructure solutions.

What You’ll Do

• Create and maintain installation, deployment and procedural documentation for HPE Services teams.
• Produce clear, accurate and user-focused technical content.
• Develop deployment guides supporting private cloud and infrastructure solutions within customer data centres.
• Collaborate with engineers, architects, services teams and technical stakeholders to gather and validate information.
• Translate complex technical concepts into easy-to-understand documentation.
• Use AI-enabled tools and technologies to improve documentation quality, efficiency and consistency.
• Support continuous improvement initiatives across documentation standards, processes and workflows.
• Manage multiple documentation projects while maintaining high quality standards.
• Contribute to the development of modern content creation practices and documentation strategies.

What We’re Looking For

Essential Experience

• Experience as a Technical Writer, Information Developer or related documentation professional.
• Strong experience creating procedural, installation and deployment documentation.
• Experience producing content for technical audiences.
• Ability to quickly understand technical products, services and infrastructure solutions.
• Excellent written communication skills with exceptional attention to detail.
• Experience working with technical stakeholders and subject matter experts.
• Ability to manage multiple priorities and deadlines effectively.
• Comfortable working within a collaborative team environment.

Technical Knowledge

• Experience with some or all of the following would be beneficial: Tridion Docs.
• Oxygen XML.
• Markdown.
• Structured authoring and content management tools.
• XML, HTML or related technologies.
• Private cloud or infrastructure technologies.
• VMware or virtualisation platforms.
• AI-assisted documentation and content creation tools.

What Makes You Successful

• Enjoy learning new technologies and technical concepts.
• Take pride in creating high-quality, accurate documentation.
• Have a passion for improving user and customer experiences.
• Enjoy solving problems and improving processes.
• Are curious about how AI can enhance technical content creation.
• Work well with global teams and cross-functional stakeholders.

Team & Environment

Reporting to Mary Gwynne. Part of an established team of seven technical writers. Hybrid working model with approximately two days per week in the Galway office. Collaborative, supportive and knowledge-sharing environment. Opportunity to work with colleagues supporting critical HPE services and private cloud deployments.

Why Join HPE?

• Join an experienced and supportive documentation team.
• Work with leading private cloud and enterprise infrastructure technologies.
• Gain exposure to AI-enabled documentation tools and emerging content technologies.
• Access excellent learning and development opportunities.
• Contribute to innovative process improvement initiatives.
• Build expertise in technical communication within a global technology leader.
• Help support mission-critical customer deployments and enterprise solutions.

What We Can Offer You:

• Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development We also invest in your career because the better you are, the better we all are.
• Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job: Engineering Services Job Level: Specialist

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer.

We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need.

Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer.

HPE provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law.

Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law - Supplement E-Verify (US & PR only) HPE is an E-Verify employer. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm the employment eligibility of all newly hired employees. For more information click here.