Incident and Crisis Management Analyst

Uisce Éireann Irish Water; Dublin; On-site; EUR 55,000 - 90,000; Full time

Job summary

Uisce Éireann is hiring an Incident & Crisis Management Analyst to join the Organisational Risk and Resilience Team. This role supports the lifecycle of the Incident & Crisis Management Framework, engaging with multiple business areas to design, implement, and govern resilient response processes.

You will coordinate cross-functional groups, develop training, report on status and metrics, and drive continuous improvement aligned with national resilience regulations.

Qualifications

• Relevant third level qualification and/or accreditation is desirable
• A minimum of 3 years’ experience in the water, utilities or similar industries is desirable
• Experience in Business Continuity, Incident/Crisis Management or Emergency Management Response roles
• Management systems experience, ideally ISO standards is an advantage
• Ability to develop and maintain partnerships with stakeholders internally and externally
• Strong analytical and communication skills

Responsibilities

• Support the day-to-day coordination and completion of activities of the full Incident & Crisis Management Framework lifecycle for Uisce Éireann.
• Completion of business reviews of incident and crisis management documentation to ensure they are kept up to date on activities, resources, and implementation mechanisms.
• Support the development and implementation of incident management, emergency response plans and procedures with representatives across the business
• Coordinate and run the cross functional incident management working group to ensure all elements are fit for purpose
• Coordinate assurance activities across the business, such training and scenario testing
• Develop and provide Incident Management & Crisis management status reports and metrics
• Assist and support the wider team in standing up incident or crisis management teams for live events
• Identify, escalate and support control and mitigation measures for incidents and crises
• Provide incident and crisis management guidance across all levels of the business
• Create and deliver required training and awareness programmes
• Coordinate post-incident/crisis lessons learnt reviews and implement findings
• Promote continuous improvement of incident & crisis management processes
• Support interpretation and implementation of resilience regulations to ensure compliance
• Other duties as required

Skills

Incident Management

Crisis Management

Risk & Resilience

Stakeholder Engagement

ISO Standards

Education

Third level qualification

Job description

This role can be located in any of our Uisce Éireann nationwide offices.

We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports.

Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth.

So, we’re passionate about helping our people to do the best work of their lives, to enable them to make a positive difference to communities all over Ireland. Our aim is to attract and develop talented and skilled people with diverse backgrounds and an evolving range of expertise and insight. We believe that such a strong workforce will help us achieve our goals and allow us to continue investing in, and advancing, Ireland’s water services.

The Role:

The Organisational Risk and Resilience Team is responsible for developing and implementing Uisce Éireann’s Organisational Risk Management, Policy and Framework and assisting the business in ensuring that appropriate resilience (Crisis Management and Business Continuity) Policy and Framework is designed, implemented and operated across the organisation to minimise the impact of a business continuity or crisis management events. The function also supports the development of the UÉ management systems model in line with ISO standards and including the provision of its core support processes (CAPA/Doc Control).

Reporting to the Incident & Crisis Management Technical Lead, the Incident & Crisis Management Analyst will interact with a large group of stakeholders across the different areas of the business and will provide advice, support in the development and implementation of incident & crisis management processes and plans, training, guidance, reporting and monitoring of the full life cycle of the Incident & Crisis Management framework structures and practices and contributing to the governance and assurance activities of the organisation.

Main Duties and Responsibilities:

• Support the day-to-day coordination and completion of activities of the full Incident & Crisis Management Framework lifecycle for Uisce Éireann.
• Completion of business reviews of incident and crisis management documentation to ensure they are kept up to date on activities, resources, and implementation mechanisms.
• Support the development and implementation of incident management, emergency response plans and procedures working closely with representatives across the business
• Support and administer the running of the cross functional incident management working group to ensure all elements of Incident & Crisis Management are fit for purpose across the organisation
• Coordinate and schedule assurance activities across the business, such training, scenario testing, exercises of the incident and crisis management processes.
• Develop and provide Incident Management & Crisis management status reports and metrics as part of annual assurance plans.
• Provide assistance and support to the wider team on standing up incident or crisis management teams as response to live events as and when required.
• Ensure that Incident & Crisis Management risks are identified, and escalated, and support the identification of control and mitigation measures.
• Provide incident & Crisis management advice and guidance to the across all levels of the business
• Work with internal resources to create and deliver required training and awareness programmes
• Coordinate and support the business on the completion of post-incident/crisis “lessons learnt” reviews and incorporate findings into plans
• Work with the wider Uisce Éireann business to ensure that Incident & crisis Management opportunities for improvement are agreed and implemented ensuring continuous improvement of these processes
• Support the Organisational Risk and Resilience Function and wider business in the interpretation and implementation of relevant and applicable national resilience regulations to ensure compliance, including involvement and participation in resilience projects and initiatives.
• Other duties may be assigned from time to time

General Duties and Responsibilities:

• Asset Operations
• Health and Safety
• Infrastructure Delivery
• Customer Operations
• Asset Management
• Facilities
• IT
• Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards.
• Conducts duties and responsibilities in accordance with Uisce Éireann’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information, and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation.
• Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives.
• Other duties as required.

Knowledge, Skills and Experience:

• Relevant third level qualification and or accreditation is desirable and or relevant experience
• A minimum of 3 years’ experience in the water, utilities or similar industries is desirable and or relevant experience in Business Continuity, Contingency planning, Incident/ Crisis Management or Emergency Management Response roles
• Management systems experience, ideally in the Utility/ large organisations working to ISO standards is an advantage
• Working experience developing processes and procedures and implementing into business teams
• Ability to develop and maintain effective partnerships with key stakeholders internally and externally
• Proven track record with dealing with complex issues, proactively and in a timely fashion along with the ability to communicate information to others
• Experience in encouraging teamwork and knowledge-sharing to enhance team performance. Evidence of motivating colleagues to achieve shared goals and improve outcomes
• Strong analytical skills and ability to identify and analyse problems and make improvement decisions that benefit the team/communities.
• Demonstrate adaptability and the ability to change focus and direction in line with business strategy and requirements
• Ability to proactively identify new areas of improvement and implement new ways to do things.
• Experience in taking ownership of safety responsibilities and contributing to continuous improvement initiatives