Incident Response Analyst II: Drive RCAs & Mitigation

Astreya Consultancy Ireland Ltd; Dublin; On-site; EUR 45,000 - 57,000; Full time

Job summary

Astreya Consultancy Ireland Ltd is seeking an Incident Response Analyst to monitor servers and services, triage incidents, and coordinate resolution across regions including Dublin. You will handle change-related risks, perform root cause analyses, and contribute to continuous improvement of monitoring and incident processes.

The role requires strong communication and the ability to work in a global, on-call environment.

Qualifications

• 2-5 years of relevant experience in incident management, infrastructure operations, technical support, service operations, monitoring or a similar function.
• Experience with incident triage, escalation and resolution within a production environment.
• Good understanding of server operations, infrastructure monitoring and alert management.
• Experience with structured incident management and escalation processes.
• Experience supporting change activities and identifying operational risks.

Responsibilities

• Monitor server, infrastructure and service-related alerts and events.
• Perform initial triage, assessment and prioritisation of incidents.
• Respond to incidents in accordance with defined operational procedures and service levels.
• Identify abnormal behaviour, potential service degradation and emerging operational risks.
• Escalate incidents to the appropriate technical or operational teams based on severity and ownership.
• Support the coordination of incidents across multiple technical teams and stakeholders.
• Maintain accurate and timely incident records, including actions, decisions, escalations and outcomes.
• Support major incident response activities when required.
• Monitor infrastructure and server changes to identify potential risks or unexpected impacts.
• Support technical teams during planned change windows and operational events.
• Identify and escalates abnormal conditions arising during or following changes.
• Assist with cross-functional coordination where changes may have a wider or horizontal impact.
• Contribute to post-change reviews and lessons learned where required.
• Support structured investigation of service interruptions, outages and recurring incidents.
• Conduct preliminary root cause analysis and gather relevant technical evidence.
• Work with engineering and infrastructure teams to identify contributing factors and corrective actions.
• Document findings and support the production of incident and RCA reports.
• Track follow-up actions through to completion.
• Identify recurring issues and opportunities to improve service reliability.
• Participate in operational governance activities and service reliability initiatives.
• Maintain and improve SOPs, MOPs, operational procedures and knowledge documentation.
• Contribute to incident management process improvements and operational standardisation.
• Identify opportunities to improve monitoring, alerting, escalation and response processes.
• Support service improvement initiatives based on incident trends and operational data.
• Ensure operational activities are performed in accordance with established policies and procedures.
• Participate in an operational on-call rota as required.
• Provide frontline support during out-of-hours operational events.
• Support BMC/on-call activities and downtime analysis where applicable.
• Participate in structured handovers between regional teams to ensure continuity of operational coverage.

Skills

Incident Management

Incident Triage & Response

Infrastructure Monitoring

Alert Management

Root Cause Analysis

Change Monitoring

Service Reliability

Operational Governance

Problem Solving

Technical Investigation

Cross-Functional Coordination

Documentation & Reporting

Escalation Management

Continuous Improvement

Tools

BMC

ITIL

Job description

Astreya Consultancy Ireland Ltd is seeking an Incident Response Analyst to monitor servers and services, triage incidents, and coordinate resolution across regions including Dublin. You will handle change-related risks, perform root cause analyses, and contribute to continuous improvement of monitoring and incident processes.

The role requires strong communication and the ability to work in a global, on-call environment.