In-Store Style & Service Ambassador

PVH Corp.; Dublin; On-site; EUR 25,000 - 33,000; Full time

Job summary

Tommy Hilfiger in Dublin is seeking a customer-focused team member to deliver outstanding service on the shop floor. You will be the first point of contact for discounts and queries, and you will act as a brand ambassador with in-depth product knowledge.

You will build relationships with customers, suggest outfits and upgrade sales, keep the store and stockroom well presented, and contribute to achieving store KPIs. Experience in hospitality or retail and strong communication are valued.

Qualifications

• Previous track record within hospitality or retail.
• Effective communicator with collaborative mindset.
• Adaptable and proactive on the shop floor.

Responsibilities

• Ensuring high levels of customer satisfaction through excellent service
• First point of contact for authorizing discounts and resolving customer queries
• Being a brand ambassador, demonstrating in-depth product knowledge.
• Building and maintaining professional relationships with our customers.
• Outfit building for customers and making further product recommendations.
• Assessing customers’ needs and providing assistance and information on product features.
• Driving store KPIs and suggesting ways to improve.
• Ensuring shop and stock room maintenance, presentation and organization issues are addressed in an appropriate manner.

Skills

Customer service

Communication

Product knowledge

Relationship building

Job description

Tommy Hilfiger in Dublin is seeking a customer-focused team member to deliver outstanding service on the shop floor. You will be the first point of contact for discounts and queries, and you will act as a brand ambassador with in-depth product knowledge.

You will build relationships with customers, suggest outfits and upgrade sales, keep the store and stockroom well presented, and contribute to achieving store KPIs. Experience in hospitality or retail and strong communication are valued.