In-Store & Online Health Advisor

Boots Group; Dublin; Hybrid; EUR 26,000 - 36,000; Full time

Benefits offered by this job

Pension (PRSA)

Maternity leave

Discretionary annual bonus

Employee discounts

Flexible benefits

Job summary

Boots Group is seeking a Healthcare Advisor to deliver complete care by guiding customers on healthcare products and services. You will provide exemplary assistance in-store, stay current with promotions, and refer to the pharmacist when needed to help customers choose the best options.

You will collaborate with colleagues to maintain a tidy store, uphold professional standards, and promote a customer-led culture while delivering a positive Boots experience for every shopper.

Qualifications

• Energy and passion for finding the best solutions for your customers.
• Curious about patients, customers and their holistic health and wellbeing.
• Empathetic and able to interact sensitively.
• A team player that loves to contribute to the team and store’s success.
• Digitally savvy and comfortable embracing technology and the omnichannel offering.
• Sales-driven and focused on delivering a great customer experience.
• Be an ambassador for the Boots brand, with desiring to learn about everything health.

Responsibilities

• Provide outstanding customer care and advice within your store
• Keep up-to-date with all the various new lines and promotions within store, so that you can always provide customers with the most up-to-date information.
• Take every opportunity to provide information to customers, referring them to the pharmacist when appropriate, to help them select the best products and services – with increased sales being the natural result.
• Play your part within the team, working together and taking action to help and support colleagues to deliver the best for customers.
• Be a role model for the ‘customer-led’ attitude. The customer is everything to you, and you’ll create a culture where everyone is friendly and passionate about doing the right thing for them.
• Ensure compliance with company and professional standards, relevant legislation and company procedures.
• Take responsibility with your colleagues, to ensure that the store is clean and tidy and queues are managed effectively.
• Share and celebrate your successes, and identify best practice across local stores, to ensure that outstanding customer care is always provided.

Skills

Customer care

Health and wellness

Empathy

Team player

Digital savvy

Sales focus

Brand ambassador Boots

Job description

Boots Group is seeking a Healthcare Advisor to deliver complete care by guiding customers on healthcare products and services. You will provide exemplary assistance in-store, stay current with promotions, and refer to the pharmacist when needed to help customers choose the best options.

You will collaborate with colleagues to maintain a tidy store, uphold professional standards, and promote a customer-led culture while delivering a positive Boots experience for every shopper.