Healthcare Advisor

Boots Group; Dublin; Hybrid; EUR 26,000 - 36,000; Full time

Benefits offered by this job

Pension (PRSA)

Maternity leave

Discretionary annual bonus

Employee discounts

Flexible benefits

Job summary

Boots Group is seeking a Healthcare Advisor to deliver complete care by guiding customers on healthcare products and services. You will provide exemplary assistance in-store, stay current with promotions, and refer to the pharmacist when needed to help customers choose the best options.

You will collaborate with colleagues to maintain a tidy store, uphold professional standards, and promote a customer-led culture while delivering a positive Boots experience for every shopper.

Qualifications

• Energy and passion for finding the best solutions for your customers.
• Curious about patients, customers and their holistic health and wellbeing.
• Empathetic and able to interact sensitively.
• A team player that loves to contribute to the team and store’s success.
• Digitally savvy and comfortable embracing technology and the omnichannel offering.
• Sales-driven and focused on delivering a great customer experience.
• Be an ambassador for the Boots brand, with desiring to learn about everything health.

Responsibilities

• Provide outstanding customer care and advice within your store
• Keep up-to-date with all the various new lines and promotions within store, so that you can always provide customers with the most up-to-date information.
• Take every opportunity to provide information to customers, referring them to the pharmacist when appropriate, to help them select the best products and services – with increased sales being the natural result.
• Play your part within the team, working together and taking action to help and support colleagues to deliver the best for customers.
• Be a role model for the ‘customer-led’ attitude. The customer is everything to you, and you’ll create a culture where everyone is friendly and passionate about doing the right thing for them.
• Ensure compliance with company and professional standards, relevant legislation and company procedures.
• Take responsibility with your colleagues, to ensure that the store is clean and tidy and queues are managed effectively.
• Share and celebrate your successes, and identify best practice across local stores, to ensure that outstanding customer care is always provided.

Skills

Customer care

Health and wellness

Empathy

Team player

Digital savvy

Sales focus

Brand ambassador Boots

Job description

Healthcare at Boots is changing! We are re‑imagining the healthcare to make it more accessible and exciting in stores and online. Customers will experience healthcare in a re‑inspired, modern environment where they can be offered personalised and expert advice. This is where our Healthcare Advisors come in with their in‑depth knowledge across health and wellness to enhance every customer and patient’s experience.

About the role

As a Healthcare Advisor, your role will be to deliver complete care by giving advice on healthcare products and services. You will also:

• Provide outstanding customer care and advice within your store
• Keep up‑to‑date with all the various new lines and promotions within store, so that you can always provide customers with the most up‑to‑date information.
• Take every opportunity to provide information to customers, referring them to the pharmacist when appropriate, to help them select the best products and services – with increased sales being the natural result.
• Play your part within the team, working together and taking action to help and support colleagues to deliver the best for customers.
• Be a role model for the ‘customer‑led’ attitude. The customer is everything to you, and you’ll create a culture where everyone is friendly and passionate about doing the right thing for them.
• Ensure compliance with company and professional standards, relevant legislation and company procedures.
• Take responsibility with your colleagues, to ensure that the store is clean and tidy and queues are managed effectively.
• Share and celebrate your successes, and identify best practice across local stores, to ensure that outstanding customer care is always provided.

What you’ll need to have

These are the essential skills or experience needed to succeed in this role.

• Energy and passion for finding the best solutions for your customers
• Curious about patients, customers and their holistic health and wellbeing
• Empathetic and able to interact sensitively
• A team player that loves to contribute to the team and store’s success
• Digitally savvy and comfortable embracing technology and the omnichannel offering
• Sales‑driven and focused on delivering a great customer experience
• Be an ambassador for the Boots brand, with desiring to learn about everything health

It would be great if you also have

These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match this additional criteria.

• Experience in a healthcare setting

Our benefits

• Pension membership (PRSA)
• Partial paid maternity leave
• Discretionary annual bonus
• Generous employee discounts
• Flexible benefits scheme

We have a great range of benefits in addition to the above that offer flexibility to suit you.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

Where a role is advertised as full‑time, we are open to discussing part‑time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a Pre‑employment check prior to starting with us, this may include Garda vetting and/or professional registration/membership checks.