Hybrid Wind After-Sales Manager

ENERCON GmbH; Tralee; Hybrid; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Private Health Insurance

Pension Scheme

Life Assurance

Parental Leave

Bike to Work

Educational Support

PPE Gear

World Class Training

Sports & Social Club

Employee Referral Program

Employee Assistance Program

Job summary

ENERCON is seeking an After Sales Manager based in Tralee, Co. Kerry. The role focuses on acting as the first point of contact for customers for both technical and commercial queries and managing end-to-end After Sales accounts.

You will coordinate post-sales activities, manage service contracts, and liaise with regional service teams to deliver timely solutions. A background in energy contracts and strong communication skills are essential.

Qualifications

• 2 years customer service experience is essential.
• Knowledge of contractual, commercial and technical aspects of energy industry is desirable.
• MS Office proficiency is essential and SAP experience is an advantage.

Responsibilities

• Operate as a competent first point of contact for ENERCON’s customers in all queries, both technical and commercial.
• End-to-end responsibility for After Sales accounts as holistic client relationship manager.
• Coordinate solution findings with the service department in the region.
• Responsible for O&M contracts and for all customer concerns and to coordinate post-sales activities.
• Independent negotiation of service contracts and defined services; control of term/content conformity.
• Preparation of documentation, reports, technical data and official documentation following customer and company requirements.
• Represent the customer perspective within Service and act as a professional point of contact between the customer and ENERCON.
• Support and de-escalation of hot-spot issues and major component replacements.

Skills

Customer Service

Education

University/Masters in Business/Engineering

Tools

MS Office

SAP

Job description

ENERCON is seeking an After Sales Manager based in Tralee, Co. Kerry. The role focuses on acting as the first point of contact for customers for both technical and commercial queries and managing end-to-end After Sales accounts.

You will coordinate post-sales activities, manage service contracts, and liaise with regional service teams to deliver timely solutions. A background in energy contracts and strong communication skills are essential.