Hybrid IT Support Engineer – Customer-Centric Tech Help

Cover-More Group; Dublin; Hybrid; EUR 40,000 - 54,000; Full time

Benefits offered by this job

Hybrid work model

Private health insurance

Parental leave & personal leave

Job summary

Zurich Cover-More is seeking an IT Support Specialist to provide onsite and remote technical support across Ireland, the UK, and wider Europe. You will manage end-user devices, support business applications, and ensure a seamless technology experience while delivering exceptional customer service.

The role covers onboarding/offboarding, device deployments, and collaboration with vendor teams to resolve complex issues. Hybrid work model with training period and ongoing professional development.

Qualifications

• Strong troubleshooting knowledge of Windows and business applications.
• Basic understanding of PC/Mac hardware and networking concepts.
• Experience with Active Directory, Microsoft 365 and endpoint management tools.
• Experience with ITSM ticketing systems such as ServiceNow and remote support tools like TeamViewer.
• Excellent troubleshooting and problem-solving skills with a proactive, customer-first mindset.
• Strong communication skills to explain technical concepts to non-technical users.

Responsibilities

• Take ownership of support tickets from initial request through to resolution, with regular updates.
• Diagnose and resolve software, hardware, and network issues for onsite and remote employees.
• Provide L1 and L2 support across laptops, desktops, mobile devices, printers, telephony, applications, and workplace tech.
• Support onboarding and offboarding activities, including device setup and access requests.
• Manage device deployments, software installations, hardware replacements, and IT asset tracking.
• Escalate unresolved issues to specialist teams or vendors with clear documentation.
• Explain technical issues in simple language and build strong relationships with end users.

Skills

Windows troubleshooting

PC & Mac hardware

Active Directory

Microsoft 365

Endpoint management

ITSM ServiceNow

TeamViewer

Communication

Tools

ServiceNow

TeamViewer

Job description

Zurich Cover-More is seeking an IT Support Specialist to provide onsite and remote technical support across Ireland, the UK, and wider Europe. You will manage end-user devices, support business applications, and ensure a seamless technology experience while delivering exceptional customer service.

The role covers onboarding/offboarding, device deployments, and collaboration with vendor teams to resolve complex issues. Hybrid work model with training period and ongoing professional development.