Hybrid IT Operations Support Analyst

Musgrave; Cork; Hybrid; EUR 42,000 - 54,000; Full time

Job summary

Musgrave is seeking an IT Operations Support Analyst in Cork for a 9–12 month contract. You will deliver expert IT systems support to SuperValu and Centra retailers, remotely handling hardware and software issues and ensuring incident resolution across the organization.

You'll join a team focused on automation, service improvement, and reliability, working in a hybrid setup that combines on-site collaboration with remote work. 2+ years in IT support and strong customer focus are essential.

Qualifications

• 3rd level IT or relevant experience is required.
• 2+ years in an IT support role with focus on customer and staff support across infrastructure & applications.
• Experience working in a fast-paced environment with shifting priorities.
• Strong communication skills and a customer-focused mindset.

Responsibilities

• Provide expert IT systems and business process support to SuperValu & Centra retailers.
• Remotely support retailer-facing hardware (ePOS, PCs, printers, network equipment).
• Coordinate with internal teams and third-party providers to manage incidents to retailer satisfaction.
• Work across internal and external Musgrave customers 7 days a week.
• Perform initial triage of inbound incidents and gather key details.
• Maintain daily IT ticket management to ensure operations continuity.
• Improve operational processes for efficiency while upholding quality.
• Identify opportunities to enhance customer experiences and document incident reports.
• Collaborate with development teams to implement changes to IT systems.
• Participate in production delivery including upgrades and decommissioning.
• Identify, research, and escalate/resolve technical problems.

Skills

IT support

Customer focus

Strong communication

Incident management

Education

3rd level IT or relevant experience

Tools

ePOS systems

PCs

Printers

Network Equipment

Job description

Musgrave is seeking an IT Operations Support Analyst in Cork for a 9–12 month contract. You will deliver expert IT systems support to SuperValu and Centra retailers, remotely handling hardware and software issues and ensuring incident resolution across the organization.

You'll join a team focused on automation, service improvement, and reliability, working in a hybrid setup that combines on-site collaboration with remote work. 2+ years in IT support and strong customer focus are essential.