IT Operations & Incident Support (9-12 Mo) Hybrid

Musgrave Group Plc; Munster; Hybrid; EUR 42,000 - 54,000; Full time

Job summary

Musgrave Group Plc is seeking an IT Operations Support Analyst to provide expert IT systems and business process support for our SuperValu and Centra retailers. You’ll remotely assist retailer-facing hardware and various retail applications, working with internal teams and third-party providers to resolve incidents promptly.

The role covers both internal and external Musgrave customers seven days a week, including incident triage, daily ticket management, and driving efficiency improvements

Qualifications

• 2+ years IT support experience across infrastructure and applications.
• 3rd-level IT qualification or equivalent experience.
• Experience supporting retailer-facing hardware and applications is a plus.

Responsibilities

• Provide expert, timely IT systems and business process support to our retailers on IT-related issues.
• Remotely support retailer-facing hardware (ePOS, PCs, printers, network equipment) and retail applications.
• Collaborate with internal functions and third-party providers to ensure incidents are resolved to retailers' satisfaction.
• Support internal and external Musgrave customers 7 days a week.
• Perform initial incident triage and gather key details.
• Maintain daily IT ticket management to ensure operational continuity.
• Identify opportunities to improve IT systems performance and relay changes to development teams.

Skills

2+ years IT support experience

Education

3rd-level IT or relevant experience

Job description

Musgrave Group Plc is seeking an IT Operations Support Analyst to provide expert IT systems and business process support for our SuperValu and Centra retailers. You’ll remotely assist retailer-facing hardware and various retail applications, working with internal teams and third-party providers to resolve incidents promptly.

The role covers both internal and external Musgrave customers seven days a week, including incident triage, daily ticket management, and driving efficiency improvements