HVAC Service Operations Lead

FläktGroup Ireland; Dublin; On-site; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Employee Assistance Programme

Job summary

FläktGroup Ireland seeks a dedicated Service Operations Lead to ensure smooth operations in our HVAC service department. This office-based role involves client interaction, where you will coordinate PPM schedules, assist with service contracts, and support the service sales team.

The ideal candidate will have facilities management experience, strong communication skills, and proficiency with CRM systems. Join us to enjoy a comprehensive benefits package, including an Employee Assistance Programme.

Qualifications

• Experience in managing HVAC service operations.
• Ability to communicate effectively with clients.
• Effective time management and organizational skills.

Responsibilities

• Act as daily point of contact for clients.
• Coordinate planned preventive maintenance schedules.
• Support service operations including scheduling and workflow coordination.

Skills

Facilities management experience

Strong communication skills

Excellent organization skills

Strong IT skills (CRM/ERP)

Proactive mindset

Experience in HVAC

Tools

MS Word

Excel

Digital reporting tools

Job description

Dublin (Office-Based with on-site client interaction)

Are you an organised and customer-focused professional with experience in facilities management or service operations?

FläktGroup Ireland is seeking a dedicated Service Operations Lead to support the Service Operations Manager and ensure the smooth, efficient running of our HVAC service department.

This role is essential in delivering excellent customer service, ensuring PPM compliance, supporting sales activity, and coordinating day-to-day operational tasks.

What You’ll Be Doing

Reporting directly to the Service Operations Manager, you will be responsible for:

• Acting as a daily point of contact for clients, ensuring clear communication and excellent service delivery
• Coordinating planned preventive maintenance (PPM) schedules and ensuring all activities are completed on time
• Assisting day-to-day service operations, including engineer scheduling, task allocation, and workflow coordination
• Supporting service contracts, commissioning activities, and repair projects (Heat Pumps, Chillers, AHUs, etc.)
• Producing client reports, KPI updates, and monthly service summaries
• Ensuring all documentation, CRM/ERP updates, and service data are accurate and completed to a high standard
• Working closely with engineers, subcontractors, and internal teams to resolve issues promptly
• Supporting continuous improvement initiatives to enhance service quality and operational efficiency
• Assisting with resource planning and operational readiness across the service team
• Identifying potential service opportunities during client interactions (e.g. PPM enhancements, upgrade works, small projects)
• Assisting the Service Sales Team by preparing quotes, gathering technical information, and supporting renewals
• Providing early visibility of equipment condition issues or end-of-life assets that may lead to commercial proposals

What We’re Looking For

We’re seeking a responsible, client-focused professional who has:

• Experience in facilities management and HVAC service operations
• Strong communication skills with confidence in dealing directly with clients
• Excellent organisation and time management abilities
• Ability to work independently while knowing when to elevate issues
• Strong IT skills including CRM/ERP systems, MS Word, Excel, and digital reporting tools
• A proactive mindset with the ability to identify improvements and contribute to operational success
• Experience in HVAC, building services or technical service environments
• Knowledge of PPM scheduling and service contract operations
• Experience supporting field service teams and engineers
• Strong documentation and process-driven approach

What We Offer

Join FläktGroup and enjoy a comprehensive benefits package, including:

• Employee Assistance Programme

Deadline: 25 July 2026

Location: Interviews will be held at FläktGroup Office Dublin

Questions? Contact our HR Team at [e-mail]

For over 100 years, FläktGroup has been a leader in innovative, energy-efficient indoor air quality solutions. With €600M+ in global sales across 65+ countries, we help clients create smarter, healthier buildings—from commercial offices and schools to hospitals, data centres and beyond.

We are an equal opportunities employer, recruiting individuals based on suitability, experience and qualifications. Applicants must have the Right to Work in Ireland.

A note for recruitment agencies

The HR Team is responsible for recruitment across the company, and where possible will use direct hiring methods. We do work with a Preferred Supplier List, and where appropriate, we will release vacancies to those agencies who we deem most appropriate to support us. Only those agencies will be invited to submit candidates. Any speculative or unsolicited CVs sent to any employee of FläktGroup will not be considered an introduction, and no fees will be applicable. Furthermore, we retain the right to pursue these candidates without query of ownership.