Healthcare Services Operations Manager

Cpl Group; Dublin; On-site; EUR 60,000 - 90,000; Full time

Job summary

Cpl Healthcare is seeking an experienced professional to oversee the operational delivery, service performance, compliance, and commercial effectiveness of its Occupational Health division in Ireland. You will coordinate clinical resources, client deliverables, and customer experience while driving operational excellence and business growth.

Lead the administration and operations team, collaborate with physicians, nurses, and external partners, monitor KPIs, support budgeting and forecasting,

Qualifications

• 3–5 years in healthcare operations or service delivery management.
• Experience leading teams and managing performance.
• Strong communication, stakeholder management, analytical, and problem-solving skills.

Responsibilities

• Oversee daily operations of the Occupational Health division and ensure services align with contractual obligations and company standards.
• Monitor workflows to ensure timely delivery of occupational health services and implement operational improvements to boost efficiency and client experience.
• Manage workforce planning, clinical resource utilisation, and operational performance; lead the administration and operations team.
• Collaborate with Occupational Health Physicians, Nurses, and external partners to optimize service delivery and outcomes.
• Build and maintain strong client and stakeholder relationships to support retention and growth.
• Monitor and report on KPIs including service delivery, clinician utilization, turnaround times, customer satisfaction, and revenue targets.
• Support budgeting, forecasting, and resource planning while ensuring GDPR, health and safety compliance and quality governance.

Job description

Job Summary

Responsible for overseeing the operational delivery, service performance, compliance, and commercial effectiveness of Cpl Healthcare's Occupational Health division. The role ensures the efficient coordination of occupational health services, clinical resources, client deliverables, and customer experience while driving operational excellence and business growth.

Main Duties / Responsibilities

Oversee daily operations of the Occupational Health division. Ensure services are delivered efficiently and in line with contractual obligations, service level agreements, and company standards. Monitor workflows to ensure timely delivery of occupational health services. Implement operational improvements to enhance efficiency, client experience, and profitability. Manage workforce planning, service demand, clinical resource utilisation, and operational performance. Lead and support the Occupational Health administration and operations team. Work closely with Occupational Health Physicians, Nurses, and external clinical partners. Build and maintain strong client and stakeholder relationships. Support client retention and growth opportunities. Collaborate with internal departments to support operational objectives. Monitor and report on operational KPIs including service delivery performance, clinician utilisation, turnaround times, customer satisfaction, and revenue targets. Analyse operational data to identify trends, risks, opportunities, and areas for improvement. Support budgeting, forecasting, and resource planning. Ensure compliance with company policies, clinical governance requirements, GDPR, health and safety legislation, and industry standards. Support audits, inspections, quality reviews, and continuous improvement initiatives.

Essential Criteria

3-5 years' experience in healthcare operations, healthcare administration, or service delivery management. Experience leading teams and managing performance. Strong understanding of operational processes, workforce planning, and service delivery management. Experience implementing process improvements and operational controls. Excellent communication, stakeholder management, analytical, and problem-solving skills.

Education

Degree in Business, Healthcare Management, Operations Management, Human Resources, Nursing, Health Sciences, or related discipline (desirable).

Why Join Us?

Lead a growing Occupational Health service. Shape operational excellence and service innovation across Ireland. Work with an experienced multidisciplinary healthcare team. Influence strategic growth and client success.