Occupational Health Operations Lead

Cpl Healthcare; Dublin; Sur place; EUR 75 000 - 95 000; Plein temps

Résumé du poste

Cpl Healthcare is seeking a dedicated operations leader to oversee the Occupational Health division in Ireland. You will coordinate clinical resources, client deliverables, and the customer experience while driving operational excellence and business growth.

In this role, you will manage workforce planning, monitor KPIs, ensure contractual compliance, and collaborate with clinicians, partners, and internal teams to deliver high-quality occupational health services.

Qualifications

• 3-5 years’ experience in healthcare operations, healthcare administration, or service delivery management.
• Experience leading teams and managing performance.
• Strong understanding of operational processes, workforce planning, and service delivery management.
• Excellent communication, stakeholder management, analytical, and problem-solving skills.

Responsabilités

• Oversee daily operations of the Occupational Health division. Ensure services are delivered efficiently and in line with contractual obligations, service level agreements, and company standards.
• Monitor workflows to ensure timely delivery of occupational health services. Implement operational improvements to enhance efficiency, client experience, and profitability.
• Manage workforce planning, service demand, clinical resource utilisation, and operational performance.
• Lead and support the Occupational Health administration and operations team. Work closely with Occupational Health Physicians, Nurses, and external clinical partners.
• Build and maintain strong client and stakeholder relationships. Support client retention and growth opportunities.
• Collaborate with internal departments to support operational objectives. Monitor and report on operational KPIs including service delivery performance, clinician utilisation, turnaround times, customer satisfaction, and revenue targets.
• Analyse operational data to identify trends, risks, opportunities, and areas for improvement.
• Support budgeting, forecasting, and resource planning.
• Ensure compliance with company policies, clinical governance requirements, GDPR, health and safety legislation, and industry standards.
• Support audits, inspections, quality reviews, and continuous improvement initiatives.

Formation

Degree in Business / Healthcare Management / Operations Management / Human Resources / Nursing / Health Sciences or related discipline

Description du poste

Cpl Healthcare is seeking a dedicated operations leader to oversee the Occupational Health division in Ireland. You will coordinate clinical resources, client deliverables, and the customer experience while driving operational excellence and business growth.

In this role, you will manage workforce planning, monitor KPIs, ensure contractual compliance, and collaborate with clinicians, partners, and internal teams to deliver high-quality occupational health services.