Healthcare Assistant

Randox Health; Cork; On-site; EUR 26,000 - 32,000; Full time

Job summary

Randox Health is hiring a Healthcare Assistant for our Cork clinic located in the Holland and Barrett store. You will collect blood samples, perform data entry in PIS, and assist reception while delivering excellent customer service to private and corporate clients.

The role requires phlebotomy experience, a relevant certificate, a valid driving licence, and flexibility to work evenings and weekends. Garda vetting and Hepatitis B vaccination may be required.

Qualifications

• Six months experience in phlebotomy or clinical blood collection.
• Experience in healthcare or customer service.
• Valid Irish driving licence.

Responsibilities

• Take blood samples from private and corporate clients.
• Enter data into Patient Information Systems (PIS) accurately.
• Assist with reception and front-of-house duties.
• Represent Randox Health professionally at events and appointments.
• Assist in upselling and cross-selling at the private health clinic.
• Work flexible hours including evenings and weekends.

Skills

Customer service

Phlebotomy experience

IT literacy

Education

Phlebotomy certificate or training

Tools

PIS software

Job description

Healthcare Assistant – Cork – (Job Ref: 26/HCCK)

Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. Our staff are at the heart of everything we do and achieve. We have an exciting new career opportunity for a Healthcare Assistant within our clinic in the Holland and Barrett store in Cork.

What does the Randox Health team do?

At Randox Health we encourage individuals to adopt a personalised, preventative approach to their health and well-being, ultimately helping them to live healthier for longer. Using Randox revolutionary technology we measure hundreds of health biomarkers, generating unrivalled data that when combined with our complex algorithms can predict future health concerns and identify early signs of illness even before symptoms arise. This empowers individuals to act sooner to prevent or delay disease onset – moving from a model of sickness management to true preventative healthcare. Our unique biomarker tracking service allows you to establish a health baseline from which you can track and monitor improvements over time.

Location:

43-44 St Patrick's St, Centre, Cork, T12 FY05, Ireland.

Contract Offered:

Full time, permanent.

Working Hours / Shifts:

8.40am to 5.20pm, alternating between a Monday to Friday and Tuesday to Saturday shift pattern. Some flexibility may be required.

For this position, as you may be in contact with live blood samples, you must be vaccinated against Hepatitis B or be able to get it following a successful interview stage.

In line with Care Quality Commission guidelines, the successful candidate will be required to undergo a Garda vetting background check.

What does this role involve?

This role is responsible for ensuring customers have an excellent experience from the moment they enter our clinic, taking blood samples from both private and corporate clients. This is a varied role that may also include the following responsibilities:

• Conduct comprehensive client appointments, including blood and urine sample collection, personal health measurements, and data entry into our Patient Information Systems (PIS).
• Demonstrate sensitive communication to ensure client understanding and consent.
• Maintain accurate records in PIS, uploading all relevant documentation.
• Represent the company professionally at offsite events and appointments.
• Engage in upselling and cross-selling at our private health clinic.
• Proactively drive sales and exceed targets.
• Help with reception, front of house and other administrative duties.
• Complete company forms, specimen labelling, and laboratory test order forms accurately.
• Demonstrate high IT literacy in order to manager various software systems and daily tasks.
• Previous experience within either a healthcare or customer service environment.
• Flexibility with working hours, as required by the business inclusive of evenings and weekends.
• Flexibility to work from offsite locations at least once per month.
• Currently have the right to work in Ireland without visa sponsorship.
• Previous Phlebotomy experience and certificate or equivalent training.
• Experience in a private healthcare setting.
• Experience in customer service.
• 6 months experience in Phlebotomy.
• Valid Irish driving licence.