26/HCCK - Healthcare Assistant

Randox Laboratories; Cork; Hybrid; EUR 26,000 - 32,000; Full time

Job summary

Randox Health in Cork is recruiting a Healthcare Assistant for our clinic located in the Holland and Barrett store. The role involves patient appointments, sample collection, data entry, and providing excellent client service.

The ideal candidate has healthcare or customer service experience, strong IT skills, and flexibility to work varying shifts including evenings and weekends. Garda vetting and Hepatitis B vaccination may be required.

Qualifications

• Experience in healthcare or customer service.
• Confident using IT programmes.
• Flexibility with evenings and weekends.
• Ability to work offsite locations at least once per month.
• Strong communication skills.
• Right to work in Ireland without visa sponsorship.

Responsibilities

• Conduct client appointments, including sample collection and data entry into PIS.
• Maintain accurate records and documentation.
• Represent Randox Health professionally at offsite events and appointments.
• Upsell and cross-sell at the private health clinic.
• Drive sales and meet targets.
• Assist reception and front-of-house tasks.
• Manage specimen labelling and lab order forms.
• Operate multiple software systems with high IT literacy.

Skills

IT literacy

Communication skills

Job description

Healthcare Assistant – Cork – (Job Ref: 26/HCCK)

Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. Our staff are at the heart of everything we do and achieve. We have an exciting new career opportunity for a Healthcare Assistant within our clinic in the Holland and Barrett store in Cork.

Location

43-44 St Patrick's St, Centre, Cork, T12 FY05, Ireland.

Contract Offered

Full time, permanent.

Working Hours / Shifts

8.40am to 5.20pm, alternating between a Monday to Friday and Tuesday to Saturday shift pattern. Some flexibility may be required.

Health & Safety

For this position, as you may be in contact with live blood samples, you must be vaccinated against Hepatitis B or be able to get it following a successful interview stage.

In line with Care Quality Commission guidelines, the successful candidate will be required to undergo a Garda vetting background check.

What does this role involve?

• Conduct comprehensive client appointments, including blood and urine sample collection, personal health measurements, and data entry into our Patient Information Systems (PIS).
• Demonstrate sensitive communication to ensure client understanding and consent.
• Maintain accurate records in PIS, uploading all relevant documentation.
• Represent the company professionally at offsite events and appointments.
• Engage in upselling and cross-selling at our private health clinic.
• Proactively drive sales and exceed targets.
• Help with reception, front of house and other administrative duties.
• Complete company forms, specimen labelling, and laboratory test order forms accurately.
• Demonstrate high IT literacy in order to manager various software systems and daily tasks.

Essential criteria:

• Previous experience within either a healthcare or customer service environment.
• Confident using IT programmes.
• Flexibility with working hours, as required by the business inclusive of evenings and weekends.
• Flexibility to work from offsite locations at least once per month.
• Strong communication skills.
• Currently have the right to work in Ireland without visa sponsorship.

Desirable:

• Previous Phlebotomy experience and certificate or equivalent training.
• Experience in a private healthcare setting.
• Experience in customer service.
• 6 months experience in Phlebotomy.
• Sales / Retail experience.
• Valid Irish driving licence.