Head of Regulated Operations & Resilience

SumUp; Dublin; On-site; EUR 180,000 - 260,000; Full time

Benefits offered by this job

Dublin hub office-first setup

Diversity and Inclusion focused

VSOP programme—ownership in SumUp's未来

Annual L&D budget €2000

25 days paid leave

Health insurance for you and family

Subsidised gym membership

Bike-to-Work / TaxSaver scheme

Retirement savings match up to 5%

1-month sabbatical after 3 years

Referral Bonus

Job summary

SumUp Limited, regulated by the Central Bank of Ireland, seeks a Chief Operating Officer to take overarching responsibility for the firm's internal operations. You will work with the executive team to ensure governance, resilience, and regulatory standards scale with growth and strategic ambitions.

In this board-level role, you will shape the operating backbone of a regulated fintech, overseeing outsourcing, risk, and compliance programs while building a structured, scalable operating model

Qualifications

• Significant senior leadership experience in an operations role within a Central Bank of Ireland regulated financial services firm or e-money institution.
• Strong working knowledge of the Individual Accountability Framework, SEAR, and Fitness and Probity requirements.
• Track record of managing large, complex operational organisations across multiple markets.
• Experience owning outsourcing governance, operational resilience frameworks, and regulatory compliance programmes.
• Ability to deliver operational transformation and efficiency at scale while managing regulator relationships credibly and transparently.

Responsibilities

• Set and deliver SumUp Limited's operational strategy in partnership with the senior leadership team.
• Own the firm's outsourcing strategy, including governance, oversight, risk assessment, and the outsourcing register.
• Maintain regulatory accountability documents, including the Statement of Responsibilities and the Management Responsibility Map under SEAR.
• Act as a senior point of contact for the Central Bank of Ireland, supporting inspections and regulatory engagement.
• Own operational resilience, business continuity, and wind down planning, including testing and incident response.
• Provide regular operational reporting to the CEO, board, and Central Bank of Ireland on performance, risk, and compliance.

Job description

SumUp Limited, regulated by the Central Bank of Ireland, seeks a Chief Operating Officer to take overarching responsibility for the firm's internal operations. You will work with the executive team to ensure governance, resilience, and regulatory standards scale with growth and strategic ambitions.

In this board-level role, you will shape the operating backbone of a regulated fintech, overseeing outsourcing, risk, and compliance programs while building a structured, scalable operating model