Chief Operating Officer (PCF-42) - SumUp Limited

Atlas Metrics; Dublin; On-site; EUR 150,000 - 250,000; Full time

Benefits offered by this job

VSOP programme

€2,000 L&D budget per year

25 days annual leave

Job summary

SumUp Limited, regulated by the Central Bank of Ireland, seeks a Chief Operating Officer to own the firm's internal operations and align governance, resilience, and regulatory standards with its growth. You will partner with the executive team to set operational strategy, oversee outsourcing, ensure SEAR and Fitness & Probity compliance, and lead resilience, reporting to the CEO and board.

This is a high-visibility, board-level role offering the opportunity to shape the operating backbone of a

Qualifications

• Significant senior leadership experience in operations within a regulated financial services firm or e-money institution.
• Proven track record in outsourcing governance, risk assessment and regulatory programs.
• Strong knowledge of SEAR, Fitness and Probity requirements and accountability frameworks.

Responsibilities

• Set and deliver operational strategy in partnership with the senior leadership team.
• Own the firm's outsourcing governance, including oversight, risk assessment and the outsourcing register.
• Maintain regulatory accountability documents, including the Statement of Responsibilities and the Management Responsibility Map under SEAR.
• Act as a senior point of contact for the Central Bank of Ireland, supporting inspections and regulatory engagement.
• Own operational resilience, business continuity, and wind down planning, including testing and incident response.
• Provide regular operational reporting to the CEO, board, and Central Bank of Ireland on performance, risk, and compliance.

Skills

Senior leadership

Operations management

Regulatory governance

outsourcin g governance

Tools

SEAR knowledge

Fitness & Probity

Job description

SumUp Limited is our Central Bank of Ireland regulated electronic money institution, and it's entering a defining period of its growth. As Chief Operating Officer, you'll take overall accountability for the firm's internal operations, working alongside the SumUp executive team to make sure our governance, resilience, and regulatory standards match the scale of what we're building. This is a rare chance to shape the operating backbone of a regulated fintech from a senior, board level seat, at a moment when the firm is actively strengthening its structure and controls to support future growth.

What you'll do

• Set and deliver SumUp Limited's operational strategy in partnership with the senior leadership team
• Own the firm's outsourcing strategy, including governance, oversight, risk assessment, and the outsourcing register
• Maintain regulatory accountability documents, including the Statement of Responsibilities and the Management Responsibility Map under SEAR
• Act as a senior point of contact for the Central Bank of Ireland, supporting inspections and regulatory engagement
• Own operational resilience, business continuity, and wind down planning, including testing and incident response
• Provide regular operational reporting to the CEO, board, and Central Bank of Ireland on performance, risk, and compliance

You'll be great for this role if…

• Significant senior leadership experience in an operations role within a Central Bank of Ireland regulated financial services firm or e-money institution
• Strong working knowledge of the Individual Accountability Framework, SEAR, and Fitness and Probity requirements, gained through holding or supporting a PCF role
• Track record of managing large, complex operational organisations across multiple markets
• Experience owning outsourcing governance, operational resilience frameworks, and regulatory compliance programmes
• Ability to deliver operational transformation and efficiency at scale while managing regulator relationships credibly and transparently

Why you should join SumUp

Opportunity to work with a truly global, multicultural team from our homely, Dublin hub just steps from Harcourt Street Luas and charming Iveagh Gardens. This involves an office-first setup

Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced

Enrolment onto our VSOP programme: you will own a stake in SumUp's future success

A dedicated annual L&D budget of €2000 for your individual development, which can be used to attend conferences and/or advance your career through further education

Generous time off: 25 days paid leave, plus bank holidays and special leaves

Well-being support: health insurance for you and your family, and subsidised gym membership when you stay active

Easy commute perks: participate in the Bike-to-Work or TaxSaver Commuter Ticket scheme

Financial growth: retirement savings match SumUp tops your contributions up to 5%

Break4me: 1-month sabbatical after 3 years of serviceReferral Bonus: earn additional rewards by referring talented individuals to join the SumUp team

About SumUp

Be empowered to do more that matters.

At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.

Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify.

SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok.