Head of Integration Experience

Global Payments Inc.; Dublin; On-site; EUR 120,000 - 180,000; Full time

Job summary

Global Payments Inc. is seeking an experienced Head of Integration Experience to lead the end-to-end integration lifecycle across our product ecosystem, including tools, services and developer hubs.

You will drive scalable, developer- and agent-friendly experiences that accelerate merchant adoption and reduce integration friction. You’ll collaborate with product, engineering and commercial teams to prioritize features, ensure strong API documentation and governance, and align roadmaps with

Qualifications

• 10+ years in Product Management, Program Management, or Product Operations.
• Global, cross-regional experience across Americas, EMEA and APAC.
• Proven ability to design and scale processes with roadmap, delivery planning and data tools (e.g. Jira, Aha!, Confluence, Looker, Tableau).

Responsibilities

• Develop, maintain and evolve the end-to-end integration lifecycle across the product ecosystem.
• Govern and enhance developer portals, hubs and documentation for discoverability and adoption.
• Establish measurable outcomes for developer and agent experiences using analytics and feedback.
• Collaborate with product, engineering and business teams to prioritize features and improve integration journeys.
• Ensure deep integrations with key platforms and maintain AI governance, security and compliance considerations.

Skills

Strategic thinking

Customer focus

Global mindset

Cross-functional collaboration

Team leadership

Innovation

Accountability

Roadmap planning

Tools

Jira

Aha!

Confluence

Looker

Tableau

Job description

Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for an experienced Head of Integration Experience to join our ever evolving team and help shape the future of global commerce.

This role exists to lead, own and evolve the end-to-end integration lifecycle across our product ecosystem, including the suite of integration tools, services and digital real estate that enable merchants, agents, developers and partners to integrate with ease.

The role ensures these capabilities deliver seamless, scalable, developer and agent-friendly experiences that accelerate merchant adoption, improve customer outcomes and reduce integration friction. It champions the technical enablement of merchants, agents and partners through robust, well-documented and turn-key integration solutions, while aligning technical roadmaps with commercial priorities and global commerce trends.

By driving the evolution of integration capabilities and ensuring compatibility with key third-party platforms, ecosystems and emerging agentic commerce standards, the role helps create consistent, high-quality integration experiences that support growth across markets and channels. It is accountable for ensuring our developer hub remains trusted, intuitive and the focal point for discovery, onboarding, testing, certification, support and ongoing service adoption.

What You’ll Own

• Develop, maintain and continuously evolve the full suite of integration tools, including pre-certification sandboxes, emulators, developer hubs and journey-design tools, to enhance the end-to-end integration experience
• Own the ongoing upkeep, governance and content quality of developer portals and hubs, ensuring API documentation, guides, SDKs, sample code, release notes, sandbox access and certification materials remain accurate, discoverable and easy-to-use.
• Establish measurable developer and agent experience outcomes across portals and integration hubs, using adoption insights, feedback loops, support demand, journey analytics and operational metrics to continuously improve time-to-first-value, integration confidence and overall developer and agent delight.
• Foster collaboration across product, engineering and developer experience teams to prioritise and deliver features that simplify integration journeys and enhance developer, agent, merchant and partner experiences
• Ensure deep, well-maintained integrations exist with key third-party platforms, including ECRs, carts and ERPs, providing merchants plug-and-play connectivity to our complete product suite
• Partner with architecture, security, legal, compliance, risk and engineering teams to ensure integration tools are designed and operated with appropriate AI governance, consent, authentication, authorisation, auditability, privacy, data usage, risk controls and explainability to support agentic commerce and agent checkout use cases.
• Drive the evolution of integration capabilities in line with global commerce trends and third-party ecosystems while also monitoring and addressing market friction points across the integration journey, continuously improving tools and support models to meet evolving customer needs

What You’ll Bring

• Strategic mindset, with the ability to translate market trends, commercial priorities and integration needs into clear product direction.
• Customer focus, ensuring merchant, partner and developer needs shape integration tools, services and support experiences.
• Global perspective, recognising regional market needs and designing integration experiences that scale across geographies and channels.
• Strong understanding of developer portal operations, content governance, onboarding journeys, API documentation quality, sandbox tooling and support models that create low-friction developer and agent experiences.
• Working knowledge of AI governance, security, privacy, consent, authentication, authorisation and audit requirements relevant to APIs supporting agentic commerce, delegated checkout and autonomous or assisted transaction flows.
• Collaboration across the enterprise to align product, engineering, commercial and customer-facing teams around shared integration goals.
• Builds effective teams by creating focus, trust and accountability across multidisciplinary groups delivering integration capabilities.
• Cultivates innovation by encouraging new approaches to simplify integration journeys and improve developer and merchant outcomes.
• Drives vision and purpose by connecting integration strategy to customer value, business growth and long-term platform evolution.
• Ensures accountability through clear ownership, measurable outcomes and disciplined follow-through across integration programmes.

Required

• 10+ years in Product Management, Program Management, or Product Operations at a high-growth technology or fintech organisation.
• Demonstrated success as part of global, cross-regional operations teams across the Americas, EMEA and APAC
• Proven ability to design and scale processes - experience with roadmap, deliver-planning and product management & data tools (e.g. Jira, Aha!, Confluence, Looker, Tableau).

Preferred

• Deep domain expertise in payments, cross-border commerce, and regulatory compliance.
• Experience leading DevEx / IntEx, API platform, developer portal or integration enablement teams with accountability for documentation quality, portal governance, onboarding effectiveness, support readiness and adoption outcomes.
• Exposure to AI-enabled commerce, agentic checkout, delegated payment / authentication patterns, API conformance testing, risk controls and compliance frameworks for secure agent-led transaction experiences.

About The Team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.