Head of Deployment & IT Service Delivery

Eurofins; Dublin; On-site; EUR 110,000 - 150,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

Eurofins Scientific is seeking a Head of Deployment and Support based in Dublin, Ireland. You will define and deliver deployment, support services, and ensure SLAs are met across Europe as part of the Clinical LIMS Europe Program.

You will lead a team of engineers, drive change management, maintain observability, and collaborate with internal partners to maximize value while advancing ITIL and cloud initiatives.

Qualifications

• Bachelor’s degree (or equivalent) in Computer Science, Engineering, Life Sciences, Biology, Chemistry or related field.
• 5 or more years of experience in service management and/or roll outs.
• Proficiency with applicable service management tools, project management tools and technology.
• Working Knowledge of BMC Helix, Azure DevOps Services, Trello or JIRA.
• Knowledge of agile frameworks.
• Knowledge of Clinical Diagnostics and/or Laboratory processes.
• Knowledge of ITIL V3 or V4 foundation.
• Hands-on Service reporting experience.
• Escalations handling experience.
• Knowledge ofAzure DevOps Sevices.
• IT cloud infrastructure, on premise, and Azure/AWS experience.

Responsibilities

• Implement a service delivery culture as well as critical and business value add service management processes (alongside BMC Helix implementation).
• Managing a team of support & deployment engineers, cloud and infrastructure engineers
• Regular notification to senior leadership of current status and business impact during major incident situations.
• Prepare Post incident document along with technical teams to assist to identify the root cause of the incidents, then create mitigation strategy
• Have insight into application related IT infrastructure patterns in multiple European Countries
• Develop and maintain relationships with internal and external partners to maximize value
• Deliver and maintain observability across all applications
• Create and manage an effective change management process
• Develop and motivate team members
• Have insight and set targets for quality management

Skills

Service management

Deployment & support

Cloud & infrastructure

Azure DevOps

ITIL knowledge

Education

Bachelor’s degree in CS/Engineering/Life Sciences

Tools

BMC Helix

Azure DevOps Services

Trello

JIRA

Job description

Eurofins Scientific is seeking a Head of Deployment and Support based in Dublin, Ireland. You will define and deliver deployment, support services, and ensure SLAs are met across Europe as part of the Clinical LIMS Europe Program.

You will lead a team of engineers, drive change management, maintain observability, and collaborate with internal partners to maximize value while advancing ITIL and cloud initiatives.