Head of Data 360 Success Architecture

Salesforce, Inc.; Dublin; Hybrid; EUR 110,000 - 150,000; Full time

Job summary

Salesforce, Inc. is seeking a Senior Manager, Success Architecture, Data 360. You will lead a global team of Success Architects, drive customer adoption, value realization, and ensure high CSAT through proactive guidance and strategic leadership.

You will partner with regional and global stakeholders to deliver world-class customer experiences and align Success Architecture with company objectives. Strong communication and collaboration are essential.

Qualifications

• 8+ years in consulting/professional services, customer success, or related roles.
• 5+ years at management level leading teams.
• Experience managing 12+ individual contributors in enterprise-scale organizations.
• Cloud/SaaS software environment experience, preferably supporting global customers.
• Proven track record of driving operational excellence and strategic outcomes.

Responsibilities

• Lead and develop a world-class team of Success Architects.
• Drive customer adoption, value realization, and KPI achievement.
• Collaborate across Support, Sales, Product, Engineering, and Services.
• Represent the voice of the customer in stakeholder discussions and product feedback.
• Maintain high customer satisfaction and effective escalation handling.

Skills

Leadership

Customer success

Cloud/SaaS

Strategic thinking

Education

BA/BS degree

Tools

Data 360

CRM

Job description

Salesforce, Inc. is seeking a Senior Manager, Success Architecture, Data 360. You will lead a global team of Success Architects, drive customer adoption, value realization, and ensure high CSAT through proactive guidance and strategic leadership.

You will partner with regional and global stakeholders to deliver world-class customer experiences and align Success Architecture with company objectives. Strong communication and collaboration are essential.