Head of Amazon Account Operations & Growth

ScaleJet | eCommerce Recruitment agency; Dublin; On-site; EUR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

15 days paid holiday

Flexible hours

Ownership & autonomy

Leadership role

Job summary

ScaleJet is partnering with a fast‑growing international e‑commerce client to appoint a Head of Account Operations. You will own PPC, Account Management, CSM, and Catalogue Coordination, leading client relationships and the day‑to‑day delivery across a growing portfolio.

You will drive strategy, operational discipline, and team development, ensuring top‑tier client outcomes while collaborating with cross‑functional teams to reduce escalations and improve efficiency.

Qualifications

• Extensive hands‑on experience in Amazon PPC and Account Management.
• Proven experience managing client relationships as a primary CSM, including leading calls and handling escalations.
• Strong track record of driving client satisfaction, retention, and account health.
• Demonstrated experience leading and developing a team in a fast-moving environment.
• Strong project management skills and fluency in ClickUp.
• Excellent understanding of Amazon Seller Central, Vendor Central, and Amazon Ads Console.
• Strong strategic thinking combined with the ability to get into execution when necessary.
• Highly organised, structured, and process‑driven approach to work.
• Strong quality‑control and problem‑solving skills.
• Ability to make independent operational and client‑facing decisions with minimal oversight.
• Excellent written and verbal English communication.
• Comfortable managing multiple clients, teams, priorities, and deadlines simultaneously.

Responsibilities

• Own day-to-day leadership of the account operations function, including PPC, AM, and CSM activities.
• Lead client calls, set agendas, communicate strategy, manage expectations, and resolve escalations.
• Translate client goals into internal priorities and ensure delivery quality and timeliness.
• Coordinate Catalogue priorities with PPC, AM, and Catalogue teams and ensure compliance.
• Build a high-performance team culture with clear responsibilities and deadlines.
• Maintain visibility of capacity and workload to avoid delivery risks.
• Establish operational cadences for reporting, optimisation cycles, and reviews.
• Stay hands-on during complex issues to protect client outcomes.

Skills

Amazon PPC

Account Management

Client relationships

Team leadership

Project management

ClickUp

Amazon Seller Central

Vendor Central

Tools

ClickUp

Amazon Seller Central

Vendor Central

Job description

ScaleJet is partnering with a fast‑growing international e‑commerce client to appoint a Head of Account Operations. You will own PPC, Account Management, CSM, and Catalogue Coordination, leading client relationships and the day‑to‑day delivery across a growing portfolio.

You will drive strategy, operational discipline, and team development, ensuring top‑tier client outcomes while collaborating with cross‑functional teams to reduce escalations and improve efficiency.