Guest Relations Agent

Carton House, A Fairmont Managed Hotel; Maynooth; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Discounted Accor rates worldwide

Refer a Friend €250

Meals and uniform provided

Free parking

Learning and development opportunities

Employee Assistance Programme

Job summary

Carton House, a five-star resort and the first Fairmont-managed hotel in Ireland, is seeking a Guest Relations Agent to join our Front Office team. You will warmly welcome guests, assist with luggage, answer calls and emails, and provide information on local amenities, acting as a key point of contact to ensure guest satisfaction.

The ideal candidate has at least 1 year in a 5-star Front Office role, excellent communication skills, works well under pressure, and is flexible to shift patterns.

Qualifications

• 1 year+ experience in a 5* hotel Front Office role.
• Excellent communication skills.
• Knowledge of Opera desired but not essential.
• Ability to work under pressure with attention to detail.
• Flexible approach to work hours (shift work).
• Previous Guest Service experience desired.

Responsibilities

• Greet guests warmly and bid farewell on departure.
• Assist with delivery and safekeeping of guest luggage.
• Answer telephone calls and respond to emails.
• Provide information to guests; be a key point of contact.
• Advise guests on local amenities and attractions.
• Ensure guest satisfaction.
• Work in a fast-paced environment.

Skills

Excellent communication

Guest service

Work under pressure

Flexibility with shifts

Tools

Opera

Job description

A five-star career awaits at Carton House.

We invite you to begin your next career chapter at Carton House - a storied and dynamic five-star resort destination and the first and only member of the Fairmont Hotel collection in Ireland.

Nurturing a working environment built on fairness, inclusivity, and growth for all team members, we deliver the highest standard of service, turning moments into memories for all of our guests.

We are currently recruiting for an experienced Guest Relations Agent to join our Front Office Team.

Key Responsibilities:

• Offer a warm welcome and a fond farewell to all guests.


• Assist with the delivery and safe storage of guest luggage.


• Answering telephone calls and responding to emails.


• Provide information to hotel guests as requested, serving as a key point of contact.


• Assist guests with information on local amenities and attractions.


• Ensuring guest satisfaction.


• Ability to work in a fast paced environment.

The successful candidate will have:

• 1 year + experience in a 5* hotel in a Front Office role.


• Excellent communication skills.


• Knowledge of Opera desired but not essential.


• The ability to work under pressure with excellent attention to detail.


• A flexible approach to work hours (shift work required)


• Previous Guest Service experience desired.

Why work for Carton House, A Fairmont Managed Hotel?

• To be part of Accor's large global hospitality network.


• Employee benefit card offering discounted rates in Accor Hotels worldwide.


• Refer a Friend bonus of €250.


• Learning and development opportunities.


• Employee Assistance Programme.


• Strong team focus and team atmosphere.


• Meals and uniform are provided.


• Free parking.


• Team-building and social events organised throughout the year in line with our successful Awards and Recognition Scheme.


• Training is provided both on-the-job and through organised training seminars with both internal and external trainers.

Data Retention

Please note that all applications and CV's submitted for a role at Carton House will be kept on file for a period of 12 months.

Should you not wish for your data to be held following the closure of the application process then we would ask that you please make note of this when submitting your application.

Kind Regards,

The People & Culture Team

Carton House