Graduate Field Engineer

Ascension Executive Recruitment; South Dublin; On-site; EUR 40,000 - 56,000; Full time

Job summary

Ascension Executive Recruitment seeks a field-based service engineer for medical device equipment. You will install, commission, service and repair devices, and train customers at their sites across assigned regions.

The role requires a technical background in mechanical or electrical engineering, with strong troubleshooting, communication and customer-service skills. A full clean driver’s license is essential as travel is required.

Qualifications

• Technical background in mechanical or electrical engineering is required.
• Strong troubleshooting and analytical skills are essential.
• Excellent interpersonal and communication skills are needed to manage customers.

Responsibilities

• Provide complete product support on medical device equipment, including installation and commissioning.
• Carry out preventative maintenance, repair and customer training.
• Liaise with customer support administration regularly.
• Provide engineers reports and all relevant documentation to customer support for processing and invoicing.
• Proactively manage customer relations and ensure customer satisfaction.

Skills

Technical background

Troubleshooting

Interpersonal skills

Organisational skills

Communication

Education

Mechanical or Electrical engineering

Biomedical graduate considered

Job description

• Provide complete product support on medical device equipment, this will include installation and commissioning, preventative maintenance, repair and customer training
• Work undertaken by engineers must comply with the relevant quality procedure relating to that service or activity.
• Liaise with customer support administration on a regular basis.
• Provide engineers reports and all relevant documentation to customer support administration for further processing and invoicing.
• Proactively manage customer relations with particular emphasis on communication with customers and ensuring customer satisfaction.

Role requirements.

• The ideal candidate will have a technical background - qualified in either Mechanical or Electrical engineering
• Mechanical, Electrical or Biomedical graduates will be considered.
• Field based experience in medical device service or electronic equipment is an advantage, but not essential.
• The suitable candidate will have excellent interpersonal skills, be flexible, willing to travel, customer focused, technically competent and commercially aware with strong trouble-shooting and analytical skills.
• Additionally, they will possess strong organisational skills, the ability to thrive under pressure along with a strong desire to succeed.
• A full clean driver’s license is a must.