Global IT Product Operations Lead - Incident & Automation

Aon; Leinster; Hybrid; EUR 100,000 - 150,000; Full time

Job summary

Aon is seeking a Global Commercial Risk IT Product Operations Lead to drive stability, performance, and automation across a global application portfolio.

In this hybrid role, you will work across global teams, manage incidents and changes, partner with Product and Engineering, and push operational excellence through measurable improvements and governance. Dublin-based and remote options available under Smart Working.

Qualifications

• Experience leading IT operations in large-scale enterprise environments.
• Strong incident, problem and change management capabilities across global platforms.
• Proven track record coordinating multiple vendors and outsourcing providers against SLAs.

Responsibilities

• Establishing and evolving scalable operational models across the product portfolio.
• Ensuring clear ownership, governance, support processes, and documentation for all products.
• Acting as senior point of contact for incidents, problems, and changes impacting business-critical apps.
• Leading cross-functional teams through incident management, root cause analysis, and service restoration.
• Managing vendor AMS providers, third-party partners, and internal support teams to deliver operational outcomes.
• Taking responsibility for Product and Data Operations, ensuring data accuracy and robust workflows.
• Collaborating with Product Managers and Engineering to prioritise improvements and roadmap alignment.
• Driving operational excellence through SLA management, reporting, and service improvements.
• Promoting monitoring, observability, release readiness, and risk controls.
• Finding opportunities to increase automation and reduce operational risk.

Skills

IT operations leadership

Incident & Change management

Vendor management

Product operations

Cross-functional collaboration

Job description

Aon is seeking a Global Commercial Risk IT Product Operations Lead to drive stability, performance, and automation across a global application portfolio.

In this hybrid role, you will work across global teams, manage incidents and changes, partner with Product and Engineering, and push operational excellence through measurable improvements and governance. Dublin-based and remote options available under Smart Working.