Global HR Solutions Lead — HR Ops & Coaching

527 Eli Lilly Cork Limited; Cork; On-site; EUR 34,000 - 50,000; Full time

Job summary

Lilly in Cork, Ireland is seeking an HRS Specialist to deliver end-to-end HR solutions. You will coach colleagues on HR policies, provide operational expertise, and help drive improvements while ensuring service levels are met.

The role requires 2+ years HR experience, a Bachelor’s degree or equivalent, and Workday familiarity. Flexible hours include US-time zones; the company offers a comprehensive benefits program and a supportive, global team.

Qualifications

• 2+ years’ experience working in a HR environment.
• Bachelor’s Degree or equivalent work experience.
• Workday experience.
• Bilingual/Multilingual with English.

Responsibilities

• Coach and support colleagues on HR policies and practices, creating guidelines and processes for an efficient way of working.
• Provide operational expertise.
• Identify areas for improvement and provide coaching on techniques to increase efficiency, improve call control, and exceed customer expectations.
• Provide training, collate feedback, and direct feedback appropriately to HR Solutions Associates to facilitate and influence others to understand, support and drive resolution.
• Anticipate pitfalls and acts as a change agent to influence and drive improvements through sharing feedback and proposals for solutions.
• Understand scope of services and Service Level Agreements for customers and drive improvement in performance deliverables.
• Processing HR inquiries and transactions specifically, to a high quality and service standard in accordance with standard operating procedures.
• Manage complex questions, escalates those cases that are outside standard guidance and need further support through resolution processes, directing inquiries where necessary to the Center of Excellence.
• Provide ongoing feedback and share learnings to maintain strong content and enable other HR Solutions team members to update processes and build on new specialist topics or required learnings.
• Applying a compliance and audit mindset in all areas you support.
• Complying with global guidelines and standards.
• Conduct weekly quality checks and provide training/resources where gaps exist.

Skills

HR policies

Customer service

Stakeholder management

Confidential information handling

English language

Education

Bachelor’s degree or equivalent

Tools

Workday

Job description

Lilly in Cork, Ireland is seeking an HRS Specialist to deliver end-to-end HR solutions. You will coach colleagues on HR policies, provide operational expertise, and help drive improvements while ensuring service levels are met.

The role requires 2+ years HR experience, a Bachelor’s degree or equivalent, and Workday familiarity. Flexible hours include US-time zones; the company offers a comprehensive benefits program and a supportive, global team.