HR Solutions Specialist (Workday & Shared Services)

527 Eli Lilly Cork Limited; Cork; Hybrid; EUR 26,000 - 46,000; Full time

Benefits offered by this job

Flexible hybrid working options

Healthcare

Pension and life insurance

Subsidised canteen

Onsite gym

Travel subsidies

On-site parking

Job summary

Eli Lilly Cork is seeking an HR professional to join the Global HR Solutions team in Cork, Ireland. You will be the first point of contact for HR inquiries, handle data in our HR systems, and support managers across diverse functions.

Join a diverse, purpose-driven employer offering flexible hybrid working, comprehensive benefits, and a transparent compensation range of €26,400–€46,200 per year. Actual compensation will depend on education, experience and location, with opportunities for growth

Qualifications

• Bilingual/multilingual with English.
• 2+ years’ experience desirable supporting in fast paced customer service, administration, or operations environment.
• Bachelor’s Degree (preferably in HR) or equivalent work experience.

Responsibilities

• Taking, logging, assessing, and resolving first line calls, chats, and emails.
• Process HR transactions, logging and closing cases, and ensuring accuracy of data.
• Explaining and applying HR policy and procedures to advise managers, employees, and HR through their query.
• Providing guidance to users on the use of systems including Workday and the local intranet to help them find information and process transactions/submit requests electronically.
• Understand scope of services and Service Level Agreements for customers and drive improvement in performance deliverables.
• Manage questions, escalating those cases that are outside standard guidance and need further support through resolution processes, directing inquiries where necessary to the Center of Excellence.
• Maintain electronic employee personnel files.
• Provide ongoing feedback and share learning to content governance team to maintain strong self‑serve content to other team members and Training Analyst on either new specialist topic or require learning.
• Provide feedback and information to support a high‑quality experience in the HR Capability Centre.
• Create, update, store relevant employment information.
• Conduct data quality reviews, monitor and correct processing errors.
• Assist in testing upgrades and new system functionality.

Skills

Bilingual English

Data management

Communication skills

Stakeholder management

Shared services experience

Education

Bachelor’s degree in HR

Tools

Workday

Job description

Eli Lilly Cork is seeking an HR professional to join the Global HR Solutions team in Cork, Ireland. You will be the first point of contact for HR inquiries, handle data in our HR systems, and support managers across diverse functions.

Join a diverse, purpose-driven employer offering flexible hybrid working, comprehensive benefits, and a transparent compensation range of €26,400–€46,200 per year. Actual compensation will depend on education, experience and location, with opportunities for growth