Global Head of Customer Experience & Service Innovation

Natus Sensory Inc.; Galway; On-site; EUR 120,000 - 180,000; Full time

Job summary

Natus Sensory Inc. is seeking a results-oriented leader to head Global Customer Service, delivering an exceptional customer experience while driving efficiency and improvements across geographies including North America, Europe, India and Australia.

You will partner with Sales and Supply Chain, champion a customer-first culture, and explore AI-enabled solutions to modernize operations. The role leads a team of about 20 associates globally, with a focus on accountability and continuous

Qualifications

• 8+ years in Customer Service/Experience/Operations with leadership.
• Global leadership experience across multiple regions.
• Proven ability to improve processes and drive efficiency.
• Experience partnering with Sales and Supply Chain.

Responsibilities

• Champion a customer-first culture and ensure feedback informs business decisions.
• Evaluate and improve customer service processes, using data to drive improvements.
• Partner with Sales and Supply Chain to align priorities and deliver a seamless customer experience.
• Lead and develop a CS team of ~20 associates globally, exploring AI and emerging technologies to improve processes.

Skills

Customer service leadership

Global leadership

Process improvement

Data analytics

Cross-functional collaboration

Strategic thinking

Communication skills

AI awareness

Job description

Natus Sensory Inc. is seeking a results-oriented leader to head Global Customer Service, delivering an exceptional customer experience while driving efficiency and improvements across geographies including North America, Europe, India and Australia.

You will partner with Sales and Supply Chain, champion a customer-first culture, and explore AI-enabled solutions to modernize operations. The role leads a team of about 20 associates globally, with a focus on accountability and continuous