Global Head of Customer Experience & Service Operations

Natus Sensory

Gort

Híbrido

EUR 120.000 - 180.000

Jornada completa

Hace 2 días

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Ventajas ofrecidas por este puesto de trabajo

Health & Life Assurance

Defined contribution pension

Flexible work location

Flextime

Career progression opportunities

Free parking

Educational assistance

Descripción de la vacante

Natus Sensory is seeking a strategic leader to head Global Customer Service in Gort, Ireland. You will supervise a worldwide team, drive customer experience improvements, and partner with Sales and Supply Chain to streamline end-to-end service delivery.

The role focuses on process optimization, data-driven decision making, and exploring automation and AI to modernize operations while maintaining a customer-first mindset. Travel to global sites may be required.

Formación

8+ years in Customer Service, Experience or Operations leadership.
Global leadership experience across multiple geographies.
Proven ability to improve processes and drive efficiency.
Experience partnering with Sales and Supply Chain.
Strong problem-solving, analytical and communication skills.

Responsabilidades

Lead and develop the Global Customer Service organization (≈20 associates).
Drive customer experience improvements, service levels, and issue resolution.
Partner with Sales and Supply Chain to optimize end-to-end order-to-delivery processes.
Leverage data and AI/automation to modernize operations.