Global Head of Business Readiness & Change Governance

Aumni; Cork; On-site; EUR 120,000 - 190,000; Full time

Job summary

J.P. Morgan is seeking a senior leader to head the Business Readiness Team, owning the operating model, intake governance, impact assessment, planning playbooks and adoption outcomes across the change portfolio.

You will define standards and governance, build a high-performing team, set strategy, manage demand triage, and chair cross-functional governance with Product, Technology, PMO and Operations to drive outcomes and report health to senior leadership.

Qualifications

• 10-15+ years leading complex change, transformation, operating model, or large-scale program delivery in cross-functional environments.
• Proven executive stakeholder influence and governance leadership; track record of improving adoption outcomes at scale.
• Strong understanding of operational risk, controls, and business readiness disciplines; experience building/leading teams.

Responsibilities

• End-to-end accountability for business readiness performance and adoption outcomes across programs/releases.
• Define and implement Business Readiness standards, governance, and controls.
• Build and lead the Business Readiness Team (capacity planning, talent development, performance management, stakeholder partnership model).
• Set the Business Readiness strategy and operating model: roles/RACI, cadence, milestones, SLAs, deliverables, and tooling/reporting.
• Provide executive oversight of intake and prioritization: ensure demand is triaged appropriately, ownership is clear, and high-risk changes receive appropriate business readiness rigor.
• Chair/lead cross-functional Business Readiness governance with Product, Technology, PMO, LRCC, Communications, Training, and Operations leadership.
• Ensure consistency and standardization (nomenclature, procedures, training strategy, comms approach) while allowing proportional tailoring by impact.
• Establish adoption measurement frameworks (KPIs, dashboards, feedback loops) and drive decisive intervention when adoption is off-target.
• Anticipate Business Readiness risks and remove organizational blockers (resource constraints, decision bottlenecks, conflicting priorities).
• Report Business Readiness health, adoption outcomes, and key risks/decisions to senior leadership; provide clear recommendations and escalation paths.
• Drive continuous improvement through post-release reviews, root-cause themes, and updates to standards, templates, and team practices.

Skills

Team leadership

Change management

Stakeholder management

Governance

Job description

J.P. Morgan is seeking a senior leader to head the Business Readiness Team, owning the operating model, intake governance, impact assessment, planning playbooks and adoption outcomes across the change portfolio.

You will define standards and governance, build a high-performing team, set strategy, manage demand triage, and chair cross-functional governance with Product, Technology, PMO and Operations to drive outcomes and report health to senior leadership.