Global Customer Success Domain Lead: Scale & Impact

Phorest; Ireland; Remote; EUR 90,000 - 135,000; Full time

Benefits offered by this job

Remote-friendly work

Learning & development

Private healthcare

Pension & Life Assurance

Employee Share Purchase Scheme

Wellness days

Job summary

Phorest is seeking a Global Customer Success Domain Manager to lead a multi-regional team, shaping processes, tooling and ways of working behind Customer Success across regions.

You will partner with regional leaders to translate needs into global solutions that improve retention, expansion, adoption and revenue performance. The role blends people leadership, commercial awareness and deep operational expertise with opportunities to influence strategy.

Qualifications

• 8+ years experience in Customer Success Operations, Revenue Operations, Customer Operations, Program Management or related leadership role in SaaS/tech.
• Experience leading and developing a team.
• Track record with global or multi-regional teams and improvements in retention, expansion, adoption or scalability.
• Experience leading cross-functional initiatives with measurable business outcomes.
• Strong understanding of CS metrics, lifecycle management and commercial drivers.
• Hands-on experience with CS platforms, CRM systems, workflow automation and reporting tools.
• Strong analytical skills and a data-driven approach to solving problems.
• Ability to influence and communicate across all levels, adapting to different audiences.

Responsibilities

• Lead and grow a team of Customer Success professionals, setting goals and supporting development.
• Partner with regional CS leaders to align priorities and targets.
• Drive retention, expansion, adoption and revenue performance across regions.
• Design, standardise and improve CS processes and workflows.
• Own and improve the CS tooling stack and enable better visibility of health and revenue opportunities.
• Collaborate with Product, Data and Engineering on system improvements and integrations.
• Track KPIs and build business cases for strategic initiatives.

Skills

Customer Success Ops

Revenue Operations

Team leadership

Cross-functional collaboration

Data-driven

Stakeholder influence

Analytical skills

Operational excellence

Tools

CS platforms

CRM systems

Workflow automation

Reporting tools

Job description

Phorest is seeking a Global Customer Success Domain Manager to lead a multi-regional team, shaping processes, tooling and ways of working behind Customer Success across regions.

You will partner with regional leaders to translate needs into global solutions that improve retention, expansion, adoption and revenue performance. The role blends people leadership, commercial awareness and deep operational expertise with opportunities to influence strategy.