Global Consumer Experience & Community Specialist (Hybrid)

The Mark Anthony Group; Dublin; Hybrid; EUR 42,000 - 56,000; Full time

Job summary

The Mark Anthony Group is seeking a Consumer Experience and Digital Community Specialist to manage inbound consumer communications, monitor social channels and support cross-functional teams across ROW and UK markets. You will use AI and automation to improve response times, maintain and update SOPs and knowledge bases, and partner with global marketing to translate insights into local action.

The role requires 2+ years in consumer care or social listening, strong data skills (Open rate, CTR,

Qualifications

• 2+ years of operational experience in consumer care, social listening or community management
• No third level qualification required

Responsibilities

• Handle and oversee all inbound consumer communication in a timely manner, driving consistency and optimal consumer satisfaction (CSAT).
• Support international business.
• Use AI and automations to drive deflection and faster responses for the consumer.
• Continually update and establish all documentation and resources.
• Lead the delivery of a localised version of the Global Trend Watch report, translating global insights into market-specific opportunities.
• Monitor emerging consumer conversations, sentiment, and cultural trends to identify relevant themes and risks.
• Bridge global and local intelligence to provide clear, actionable recommendations that support brand, community management, and consumer care strategies.

Skills

Stakeholder management

Project management

Ambiguity handling

Communication

Tools

Freshdesk

Sprout Social

MS Excel

Content Management tools

Job description

The Mark Anthony Group is seeking a Consumer Experience and Digital Community Specialist to manage inbound consumer communications, monitor social channels and support cross-functional teams across ROW and UK markets. You will use AI and automation to improve response times, maintain and update SOPs and knowledge bases, and partner with global marketing to translate insights into local action.

The role requires 2+ years in consumer care or social listening, strong data skills (Open rate, CTR,