German-speaking Care Advisor for Claims & Support

Allianz Partners; Dublin; Híbrido; EUR 32 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Dynamic and Multinational environment

LinkedIn Learning access

Health insurance

Dental insurance

Public transportation subsidy

Childcare allowance

Open company culture

Hybrid working environment

Occasional days abroad

Discounts on Allianz Partners products

Modern Offices

Resumo da oferta

Allianz Partners in Ireland seeks a Care Advisor to support customers across multiple languages, primarily English and German. You will handle queries on cover, claims, hospitalisation and complaints, coordinate hospital admissions and repatriations, and uphold service standards in a fast-paced, data-driven environment with AI and cloud tools.

The role offers hybrid working patterns, ongoing training, and a comprehensive benefits package in a dynamic multinational setting.

Qualificações

• Customer-focused experience in an administrative capacity.
• Previous call centre experience would be beneficial.
• Experience in pressurized environments with tight deadlines.
• Strong knowledge of Microsoft Office (Excel, Word).
• Fluency in English and a second language (German).

Responsabilidades

• Responding to queries regarding cover, claims, hospitalisation, complaints.
• Commit to service standards, including 24-hour turnaround for written communications and a 2% call abandon rate target.
• Multi-tasking of daily workload and ad hoc assignments; follow up on cases.
• Develop extensive product knowledge to provide timely, accurate information.
• Assist in coordinating hospital admissions, evacuations, repatriations and other cases with the medical team.
• Provide outstanding customer service to ensure satisfaction and retention.
• Data management: ensure secure handling of customer information per data governance standards.
• Work with AI, ML, data analytics and cloud tools with responsible use.

Conhecimentos

Customer focus

Call center experience

Deadline-driven

Fluent English & German

Shift flexibility

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Allianz Partners in Ireland seeks a Care Advisor to support customers across multiple languages, primarily English and German. You will handle queries on cover, claims, hospitalisation and complaints, coordinate hospital admissions and repatriations, and uphold service standards in a fast-paced, data-driven environment with AI and cloud tools.

The role offers hybrid working patterns, ongoing training, and a comprehensive benefits package in a dynamic multinational setting.