Claims Officer - Italian

Allianz Partners; Dublin; On-site; EUR 36,000 - 48,000; Full time

Benefits offered by this job

Dynamic multinational environment

LinkedIn Learning access

Health and dental insurance

Public transport subsidy

Hybrid working environment

Discounts on Allianz Partners products

Job summary

Allianz Partners in Ireland is seeking Claims Handlers to join our multicultural team based in Dublin 12. You will process medical claims for clients worldwide, delivering timely adjudication within an industry-leading 48 hours.

The role is fast-paced and requires working with multiple languages and cultures, with opportunities to use AI and data tools, while maintaining high service standards. Fluent English and Italian are required.

Qualifications

• Administrative experience.
• Ability to work to tight deadlines.
• Proficiency with Microsoft Office (Excel, Word).
• Valid EU work permit to work full time year round.
• Fluency in English and Italian.

Responsibilities

• Process claims within the SLA, adjudicate according to policy benefits to achieve loss ratio targets.
• Ensure accurate adjudication and timely follow-up of each claim to deliver a superior client experience.
• Meet personal and team productivity and quality targets.
• Respond to internal queries professionally to ensure efficient responses.
• Support data management practices with emphasis on privacy and security.
• Work with AI, ML, data analytics and cloud tools responsibly.

Skills

Administrative experience

Deadlines

Microsoft Office

EU work permit

English & Italian

Job description

Are you interested in working for one of the world`s leading insurance and financial services companies? We are looking for Claims Handlers to join our multicultural team based in Dublin 12. Allianz Partners in Ireland is part of the Allianz Group. Allianz Partners provides global and local health insurance and other employee benefit solutions, health services, administration and reinsurance to its partners and customers around the world who include multinational corporations, SMEs, IGOs, NGOs and private families. We combine digital innovation, data insights and health expertise to make access to care as simple and convenient as possible. We want to have a lasting, positive impact on the health and wellbeing of our customers and wider global communities today, while considering the needs of future generations. For more information, please visit: www.allianz-partners.com. .

The role of a Claims Handler involves processing medical claims for clients worldwide, from Australia to Germany and Argentina to Italy, all countries are catered for. We ensure a high level of client service while processing claims within an industry leading 48 hours timeframe. The Claims Department is a very fast paced and challenging environment, with many different languages used and a mixture of cultures.

What You Do

Your key responsibilities:

• Process claims within the agreed company SLA, Clear to Zero, and adjudicate each claim in accordance with Allianz Care policy benefits to achieve company loss ratio targets
• Ensure accurate and efficient adjudication/investigation of each claim, ensuring timely follow-up of claims, to deliver a superior client experience and accurate reporting
• Consistently contribute to departmental success by meeting agreed personal and team targets for both productivity and quality
• Foster healthy inter-departmental relationships by responding to internal customer queries in a professional, solution focused manner to ensure an efficient response is provide
• Data Management: Strengthening data management practices could ensure that customer information is handled securely and efficiently, aligning with industry best practices for data protection and privacy.
• Other Ad hoc duties as required
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.

What You Bring

• Administrative experience
• Experience working with tight deadlines
• Strong Knowledge of Microsoft Office ( Excel, Word)
• Valid EU work permit with the ability to work full time year round
• Fluency in English and Italian

What We Offer

• Dynamic and Multinational working environment
• Trainings and programs dedicated to Learning and Development (e.g. free accesss to LinkedIn Learning)
• A wide range of employee benefits such as performance bonus, gift vouchers, health insurance, dental insurance, public transportation subsidy, childcare allowance etc.
• Open company culture, flexibility of working hours, giving you a hybrid working environment and the possibility to work a limited amount of days per year abroad.
• Discouts on Allianz Partners products
• Modern Offices

The successful candidate will have the opportunity to work in growing multicultural company committed to empowering its employees and furthering their development. A competitive remuneration and benefits package is offered, including healthcare, pension, life & disability, travel subsidy, discounts on home and car insurance, sports & social club and support for professional studies.

Allianz Partners is an Equal Opportunities Employer

Allianz Partners does not accept unsolicited CV’s or approaches from agencies. We only work with partners on our approved supplier lists, under contract. Any unsolicited submission will not be considered.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us. Let's care for tomorrow.