Care Advisor -German

Allianz Partners; Dublin; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Dynamic and Multinational environment

LinkedIn Learning access

Health insurance

Dental insurance

Public transportation subsidy

Childcare allowance

Open company culture

Hybrid working environment

Occasional days abroad

Discounts on Allianz Partners products

Modern Offices

Job summary

Allianz Partners in Ireland seeks a Care Advisor to support customers across multiple languages, primarily English and German. You will handle queries on cover, claims, hospitalisation and complaints, coordinate hospital admissions and repatriations, and uphold service standards in a fast-paced, data-driven environment with AI and cloud tools.

The role offers hybrid working patterns, ongoing training, and a comprehensive benefits package in a dynamic multinational setting.

Qualifications

• Customer-focused experience in an administrative capacity.
• Previous call centre experience would be beneficial.
• Experience in pressurized environments with tight deadlines.
• Strong knowledge of Microsoft Office (Excel, Word).
• Fluency in English and a second language (German).

Responsibilities

• Responding to queries regarding cover, claims, hospitalisation, complaints.
• Commit to service standards, including 24-hour turnaround for written communications and a 2% call abandon rate target.
• Multi-tasking of daily workload and ad hoc assignments; follow up on cases.
• Develop extensive product knowledge to provide timely, accurate information.
• Assist in coordinating hospital admissions, evacuations, repatriations and other cases with the medical team.
• Provide outstanding customer service to ensure satisfaction and retention.
• Data management: ensure secure handling of customer information per data governance standards.
• Work with AI, ML, data analytics and cloud tools with responsible use.

Skills

Customer focus

Call center experience

Deadline-driven

Fluent English & German

Shift flexibility

Tools

Microsoft Office

Job description

What You Do

Our Care Advisors support customers in many different languages and are the first point of contact of our clients worldwide (including brokers and medical providers). The Care Advisors must anticipate and meet the needs of our clients as well as coordinate interdepartmental work, consistently delivering a high quality service and committing to continuous improvement.

Your Key Responsibilities

• Responding to queries regarding cover, claims, hospitalisation, complaints
• Commit to the department`s service standards, including a 24 hours turnaround for all written communication including email responses and a target call abandon rate of 2%
• Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
• Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
• Assist our in-house medical team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required
• Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
• Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retentio
• Data Management: Strengthening data management practices could ensure that customer information is handled securely and efficiently, aligning with industry best practices for data protection and privacy.
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.

What You Bring

• Experience in a customer focused role , in a an administrative capacity
• Previous experience in call centre environment would be beneficial.
• Experience working in pressurized environment with tight deadlines.
• Strong Knowledge of Microsoft Office ( Excel, Word).
• Applicants must be flexible to work within our rotating shift patterns, including nights and weekends
• Valid EU work permit with the ability to work full time year round.
• Fluency in English and second language (German).

What We Offer

Our employees play an integral part of our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being part of their journey. We are there to empower you and your professional and personal goals and for that reason here are some of our benefits:

• Dynamic and Multinational working environment
• Trainings and programs dedicated to Learning and Development (e.g. free accesss to LinkedIn Learning)
• A wide range of employee benefits such as performance bonus, gift vouchers, health insurance, dental insurance, public transportation subsidy, childcare allowance etc.
• Open company culture, flexibility of working hours, giving you a hybrid working environment and the possibility to work a limited amount of days per year abroad.
• Discouts on Allianz Partners products
• Modern Offices

Allianz Partners does not accept unsolicited CV’s or approaches from agencies. We only work with partners on our approved supplier lists, under contract. Any unsolicited submission will not be considered.

108952 | Customer Services & Claims | Professional | [[custPositionClusterCSB]] | Allianz Partners | Full-Time | Permanent

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