GCC Analyst II: Incident & Service Reliability Lead

Digital Realty; Dublin; On-site; EUR 35,000 - 50,000; Full time

Job summary

Digital Realty is seeking a GCC Analyst in Dublin, Ireland. The role involves monitoring data center infrastructure, managing customer service requests, and coordinating incident responses. Candidates should have over 2 years of experience in helpdesk or customer service roles, excellent communication skills, and a strong focus on service quality. The position operates in a structured shift-based environment, offering a dynamic and essential support function within the company.

Qualifications

• 2+ years experience in a helpdesk, service desk, NOC, or customer service environment.
• Experience in an international B2B environment, ideally IT or telecommunications is highly desirable.
• Strong written and verbal communication skills.

Responsibilities

• Monitor data centre infrastructure and customer systems during assigned shifts.
• Triage alerts, incidents, and service requests.
• Coordinate incident response with technical teams.

Skills

Helpdesk experience

Customer service experience

Analytical skills

Communication skills

Organisational abilities

Job description

Digital Realty is seeking a GCC Analyst in Dublin, Ireland. The role involves monitoring data center infrastructure, managing customer service requests, and coordinating incident responses. Candidates should have over 2 years of experience in helpdesk or customer service roles, excellent communication skills, and a strong focus on service quality. The position operates in a structured shift-based environment, offering a dynamic and essential support function within the company.